FAQs

Yes, you can book for someone else. Just complete the online booking form with their details at the time of booking.

Individuals can book our webinars or courses directly through our website. You can can use block booking to fill a course, or discuss bespoke requirements by contacting us directly on hello@cuttingedgepsychology.co.uk

Please contact us at hello@cuttingedgepsychology.co.uk and we can assist you.

You can visit our course booking home page here to find the course you are looking for:

https://www.tickettailor.com/events/cuttingedgepsychology

Alternatively, please contact us at hello@cuttingedgepsychology.co.uk

Yes, all EC4H webinars are CPD certified for healthcare professionals. You will receive a certificate of attendance that counts towards your continuing professional development requirements.

Some of our webinars are recorded. We will notify participants at the start of the webinar if we are recording it.

Our national courses are open to staff from all health boards. However, some of our courses are only open to staff from a particular health board or a specific staff group. We have added information at the top of all our course descriptions on the website advising who the course is open to. If you are unsure – please contact us at hello@cuttingedgepsychology.co.uk

Our webinars typically run for 90 minutes and are designed for busy healthcare professionals. They are interactive sessions delivered online via MS Teams, allowing you to join from anywhere with an internet connection.

We are happy to accommodate any requests for bespoke training. Please email us on hello@cuttingededgepsychology.co.uk to discuss.

You can sign up to be added to our waiting list for future dates. We have most of our courses set up on the website as Waiting List events. You can view them here and click the “book now” button to be added to the waiting list:

https://www.tickettailor.com/events/cuttingedgepsychology

If you can’t find a waiting list event for the course you are looking for, email us on hello@cuttingedgepsychology with details of the course you are interested in.

If the course you want to book is not on the website, it usually means that we don’t have a confirmed date for this yet. Email us on hello@cuttingedgepsychology.co.uk with the details of the course you are interested in and we can advise you on this.

Our courses do book up quickly! If the course you are interested in is fully booked, please use the book now button to be added to the reserve list for the course. Sometimes people cancel their place due to workload or other events, if you are on the reserve list you will be contacted if this happens and offered a place.

We support our partner boards with a range of programmes.  If a course you want to attend is not available in your health board, please email us at hello@cuttingedgepsychology.co.uk to see what your options are.  Courses marked ‘National’ are available for anybody to join.

The bespoke programmes on Empowering Change, Early Resolution of Conflict and Mediation Skills, Neurodiversity Awareness and Communication Skills, Managing Strong Emotions and Awareness of Mental Health in the Workplace are psychology led and available to all staff through the national programme. These programmes are led by the Directors of Cutting Edge Psychology.

Yes, all our courses and webinars are CPD certified for healthcare professionals. You will receive a certificate of attendance that counts towards your continuing professional development requirements.

Your CPD certificate will be automatically emailed to you upon completion of your post evaluation. If you do not receive this, please check that your evaluation form has submitted correctly before contacting us at hello@cuttingedgepsychology.co.uk

Please contact us at hello@cuttingedgepsychology.co.uk

Yes, you will receive a certificate of attendance that counts towards your continuing professional development.

Yes, we deliver training both online via Zoom and in-person at your organisation’s location anywhere in the UK. In-person delivery is available for most programmes, and we can accommodate multiple sessions to train large numbers of staff.

Yes, we deliver both online and in-person training.

To become an EC4H tutor you must attend our intensive 2-day advanced tutor training programme. We also recommend that you attend a minimum of at least 2 EC4H communication courses prior to attending the tutor training. Our partner boards have free places on the tutor training programme.

If you are interested in becoming an EC4H tutor, please email us on hello@cuttingedgepsychology.co.uk

We work closely with clients to understand their challenges through patient feedback, complaints, staff concerns, or culture change goals. Training scenarios are customised using real examples from your context, and we can develop entirely bespoke courses in partnership with your organisation.

Yes. EC4H run national courses and we have opportunities for staff from all health boards to support with the facilitation of these.  Please email us at hello@cuttingedgepsychology.co.uk for more information.

Our training is for all healthcare professionals including doctors, consultants, nurses, clinical nurse specialists, allied health professionals, and anyone involved in patient care or healthcare teams across NHS Boards, hospices, and private healthcare.

You can pay your course fees online when you book your ticket using your credit or debit card. If your employer is funding your course fees, please see “My Employer is funding my course fees”

If you would like to cancel your place, please email hello@cuttingedgepsychology.co.uk and we will arrange a refund if you are still within the time limits of our cancellation policy (see above). If you are out with the time limits, we will discuss your options with you.

Training costs vary by programme type and delivery method. We offer flexible pricing models including whole course bookings, pay-per-place options, and bespoke packages tailored to your needs.
Contact us for a quote based on your specific requirements – hello@cuttingedgepsychology.co.uk

If your employer is funding your course fees, please follow the below process when booking your place.
• Book your place online selecting the “Employer Funding Course Fees” ticket
• When prompted for payment – select “Payment by Bank Transfer” – this will allow you to book your place without making immediate payment.
• We will then send you an email with payment instructions for your employer

Alternatively, you can book your place and pay your course fees online and claim these back via your expenses process. We would advise you check with your manager before doing this to confirm this is their preferred process.

We will issue a full refund for any cancellations up to 4 weeks from the course date. Course fees are not refundable for cancellations within four weeks of the course, but your place can be transferred to a colleague. We do understand that there are often unavoidable reasons for late notice cancellation, so please get in touch with us to discuss this if you can no longer attend a course, you are booked on.

There are several reasons why some of our courses are free:

Our partner boards have purchased an EC4H package, which enables them to run EC4H courses within their health board. These courses are usually free for the staff who work within their health board.

We are sometimes commissioned to run bespoke training for specific staff groups.

We also run free communication webinars which are open to all healthcare staff.

EC4H are a value-based organisation. We are committed to providing high-quality, affordable services to healthcare workers. To enable us to offer high quality communication training we charge a fee to cover our running costs – tutors, admin support, website support.

Yes, we contact the people on our waiting list to offer them a place before places are released to the general public.

We have most of our courses set up on the website as Waiting List events. You can view them here and click the “book now” button to be added to the waiting list:

https://www.tickettailor.com/events/cuttingedgepsychology

If you can’t find a waiting list event for the course you are looking for, email us on hello@cuttingedgepsychology.co.uk with details of the course you are interested in.