Communication Challenges for Specialist and Associate Specialist Doctors & Dentists

An immersive and interactive clinical communication workshop for Scottish Specialist, Associate Specialist and Specialty Doctors and Dentists which equips participants with the skills and confidence to have better conversations in challenging circumstances.

This workshop is open to SAS Doctors and Dentists only

To register your interest in the course: Click here

Or for any queries, email: sasdevelopment@nes.scot.nhs.uk

Overview

Working in a small peer group, participants will address communication challenges drawn from their own clinical practice, management and teaching roles. Common challenges addressed during the programme often include:

• Complex, shared decision-making & informed consent
• Handling anger, emotional distress, collusion or denial
• Addressing and preventing complaints
• Being open about adverse events
• Discussing goals of care, levels of intervention and CPR status
• Communication in teams and effective handover

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:
• Review & evaluate their current practice in relation to communication in a wide range of roles and situations.
• Identify personal learning objectives and develop strategies for addressing these within a senior clinicians’ peer learning group.
• Critique and apply relevant literature/ theory on effective communication.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties

 

 

Having Effective Early Resolution Conversations with Colleagues

**Our Admin Office is closed for annual leave. You can still apply for workshops via our website – we will confirm your booking when the office re-opens on 22nd July**

An immersive workshop for Managers, Team Leaders, Senior Doctors, Nurse Managers, and other staff in a leadership role.

This workshop is open to staff from all health boards.

Overview

Early resolution of conflict can help maintain working relationships and resolve disputes before they escalate leading to grievances. Workshop participants will be empowered with the communication skills and confidence to hold those difficult early resolution conversations to achieve the best outcome possible.

Common challenges addressed at the workshop may include:

  • Recognising the signs of potential conflict, assessing the situation and providing appropriate intervention
  • Prevent conflict from escalating by having effective early resolution conversations
  • Understand common causes of workplace conflict and how to use communication to defuse situations
  • Create strategies for dealing with different types of conflict
  • Handle and respond to strong emotions and difficult behaviour with confidence, care and compassion
  • Plan and prepare for challenging conversations with colleagues
  • Listen and view situations from other peoples’ perspectives
  • Encourage employees to communicate their problems openly, honestly and respectfully
  • Give and receive feedback in a non-defensive way
  • Try to resolve the barriers for conducting uncomfortable or difficult conversations
  • Understanding your own biases and triggers
  • Managing your own reactions, staying objective and non-judgemental

Learning Outcomes

• review current practice in communicating with patients, their relatives, colleagues and trainees
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
• critique and apply relevant models on effective communication
• evaluate and respond to patient/carer/ colleague perspectives
• identify ways of increasing communication effectiveness
• exchange ideas and experiences with senior colleagues from other specialties

Communication Challenges for Consultants and NHS Managers

**Our Admin Office is closed for annual leave. You can still apply for workshops via our website – we will confirm your booking when the office re-opens on 22nd July**

This immersive and interactive workshop is aimed at Associate Medical Directors, Clinical Directors, Senior Nurse Managers, Consultants, and other Senior Clinicians and Managers. Participants will be empowered with the skills and confidence to have better conversations in difficult situations.

This workshop is open to staff from all NHS health boards.

Overview

Participants will work in a small peer group and address communication challenges chosen from their clinical practice and management roles. Topics at senior clinicians’ courses often include:

• Addressing and preventing complaints
• Multi-disciplinary team work
• Chairing meetings
• Handling adverse events
• Addressing poor performance
• Appraisal & job planning
• Communicating as a senior clinician &/ or with managers/ clinical directors

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

• Learn about psychological approaches that will help to improve your confidence in managing difficult conversations
• Identify personal learning objectives and develop strategies for addressing these within the peer learning group.
• Understanding how to take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing your effectiveness.
• Exchange ideas and experiences with colleagues from other specialties

 

Advanced Clinical Communication Tutor Training Workshop

A two day advanced clinical communication workshop for EC4H tutors. Participants must attend both dates:

Monday 30th September 2024

Tuesday 1st October 2024

Workshop Overview

Communication education is delivered most effectively using experiential teaching and learning methods that allow clinicians to integrate their existing knowledge and experiences with new approaches. This national tutors’ training workshop offers experienced clinical teachers the opportunity to review and develop their teaching and enable them to work as advanced communication course tutors. Those who complete the workshop and subsequent supervised teaching practice will be eligible to join the national EC4H tutors’ network if their employer holds an EC4H licence.

Learning Outcomes

This tutor training workshop enables clinical teachers to:
• Review and critique their own approaches to communicating with patients, their relatives & colleagues
• Explain and demonstrate the importance of taking account of the perspectives & goals of both interviewer and interviewee in clinical practice and teaching
• Describe and identify key communication skills and strategies for addressing challenging interviews
• Discuss and apply adult learning theories in communication teaching including action learning, constructivism, and reflective practice
• Identify personal learning objectives as a tutor and develop strategies for addressing these within a peer learning group
• Exchange ideas and experiences with other communication tutors
• Use and evaluate experiential approaches to teaching and learning communication
o Interactive demonstration
o Participant role play
o Constructive, outcome focused, behavioural feedback

Shared Decision Making in Practice

All clinicians in Scotland are asked to practice “Realistic Medicine” including talking about risks, benefits and limitations of treatment and care options. This half-day interactive workshop for Anaesthetists will support participants to have realistic conversations about care. Helping patients to feel empowered to discuss their treatment options fully and be at the centre of decisions about their care.

Participants will work in a small peer group to address the challenges around shared decision making. Working together they will practice more effective ways to:

• Communicate information about risk clearly and effectively with a wide range of patients and families.
• Communicate the benefits and limitations of treatment in a balanced way.
• Manage patients and families who have unrealistic expectations of treatment and outcomes.
• Use decision aids to support effective communication and complex shared decision-making.

This workshop is open to NHS Greater Glasgow and Clyde staff only.

Learning outcomes

• Review current practice in communication about treatment related decision-making and consent
• Describe and communicate information about risk clearly and effectively
• Discuss treatment options, benefits and limitations, taking a person-centred perspective
• Respond to people with unrealistic expectations of treatment and outcomes
• Use decision aids to support effective communication and shared decision-making

How to Have Realistic Conversations: Shared Decision Making in Practice (August)

**Our Admin Office is closed for annual leave. You can still apply for workshops via our website – we will confirm your booking when the office re-opens on 22nd July**

All clinicians in Scotland are asked to practice “Realistic Medicine” including talking about risks, benefits and limitations of treatment and care options.  This half day interactive workshop for consultants, senior trainees, nurses and other AHPs (Band 6+), will support participants to have realistic conversations about care. Helping patients to feel empowered to discuss their treatment options fully and be at the centre of decisions about their care.

This workshop is free to NHS Borders staff.  Please complete the online application form to register your interest.  

Participants will work in a small peer group to address the challenges around shared decision making. Working together they will practice more effective ways to:
• Communicate information about risk clearly and effectively with a wide range of patients and families.
• Communicate the benefits and limitations of treatment in a balanced way.
• Manage patients and families who have unrealistic expectations of treatment and outcomes.
• Use decision aids to support effective communication and complex shared decision-making.
• Respond to complaints about clinical decision-making and consent.

Learning outcomes

• Review current practice in communication about treatment related decision-making and consent
• Describe and communicate information about risk clearly and effectively
• Discuss treatment options, benefits and limitations, taking a person-centred perspective
• Respond to people with unrealistic expectations of treatment and outcomes.
• Use decision aids to support effective communication and shared decision-making (see Resources).
• Respond to complaints about decision-making and consent

 

Giving and Receiving Feedback Effectively

An immersive one day workshop for senior Quality Assurance Team members.

Overview

Effective feedback is essential for personal and professional improvement and success in the workplace. However, it can be difficult to give and receive feedback in a positive and helpful way without proper techniques and tools. This interactive workshop is designed to address how to give constructive feedback to enhance team and individual performance. Participants will be empowered with the the knowledge and skills to feel more comfortable and confident when delivering feedback.

Common themes addressed at the workshop may include:
• Give and receive feedback in a non-defensive way
• Give praise generously without making people feel patronised,
• Give criticism constructively without making people feel attacked or antagonised,
• Confront others with your feedback without discouraging and putting them on the defensive
• Common feedback pitfalls
• Inspiring and motivating others to change
• Make people more open minded to receive specific, constructive criticism..
• Plan and prepare for challenging conversations with colleagues
• Listen and view situations from other peoples’ perspectives
• Managing your own reactions, staying objective and non-judgemental

Learning Outcomes

• review current practice in communicating with patients, their relatives, colleagues and trainees
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
• critique and apply relevant models on effective communication
• evaluate and respond to patient/carer/ colleague perspectives
• identify ways of increasing communication effectiveness
• exchange ideas and experiences with senior colleagues from other specialties

Responding Effectively to Complaints

**Our Admin Office is closed for annual leave. You can still apply for workshops via our website – we will confirm your booking when the office re-opens on 22nd July**

An immersive half day interactive workshop for Doctors, Senior Nurses and other healthcare staff (Band 6+).  Participants will work in a small peer group to address challenging, real life complaint scenarios drawn from their own clinical, teaching and management roles. Participants will be empowered with the communication skills and confidence to have better conversations when responding verbally to complaints.
Common challenges addressed during the programme are;

• Addressing and handling complaints
• Resolving conflict and preventing complaints from escalating
• Handling strong emotions – anger, emotional distress, denial and collusion
• Talking to patients and families involved in adverse events
• Addressing complaints from colleagues or other members of the clinical team
• Diffusing emotionally charged situations

Learning Outcomes

• Review current practice in communicating with patients, their relatives, colleagues and trainees
• Identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
• Evaluate and respond to patient/carer/ colleague perspectives
• Identify ways of increasing communication effectiveness
• Exchange ideas and experiences with senior colleagues from other specialties

Staff from all our partner boards/organisations are welcome to apply

Communication Challenges in Healthcare

A one day intensive clinical communication workshop which is aimed at equipping staff with the confidence and skills to have better conversations in challenging circumstances.  Staff from any profession & discipline may apply

This workshop is for NHS Dumfries & Galloway staff only

Overview

Participants will work in a small peer group and address communication drawn from their own clinical practice, teaching and management roles. Common challenges addressed during the programme are:

• Discussing complex or distressing information
• Shared decision making & informed consent
• Taking over care from colleagues – effective handovers
• Managing complex negotiations
• Handling anger, emotional distress, collusion or denial
• Addressing and preventing complaints: talking to patients and families involved in adverse events
• Discussing future care planning, CPR and other treatment options
• Addressing poor performance by trainees, colleagues or other members of the clinical team
• How to enhance effective teamwork

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

• Review their current practice in relation to communication in clinical practice and with colleagues and other staff.
• Identify personal learning objectives and develop strategies for addressing these within a peer learning group.
• Critique and apply relevant literature/ theory on effective communication.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties.