Attendance: Online

Realistic Conversations: Shared Decision Making for Orthotists

A free online webinar for Orthotists working within NHS Greater Glasgow and Clyde, who are involved in shared decision making conversations. This online session allows participants to watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

There will be a short Presentation delivered by Dr Jude Marshall, Primary Care Realistic Medicine Lead NHSGGC on Realistic Medicine.

This webinar is open to Orthotists from all Scottish Health Boards.

Workshop overview

Scenario: Georgia Thomson is a 35-year-old lady who is attending the Orthotic Clinic following a referral from the Physiotherapist.  The referral requested a specific type of AFO.  Georgia has fairly recently been diagnosed with MS.  She is a busy working mum of 2 young children.

Shared Decision Making, as defined by NICE in their 2021 guideline, is a collaborative process that involves a person and their healthcare professional working together to reach a joint decision about care. It could be care the person needs straightaway or care in the future, for example, through advance care planning. It involves choosing tests and treatments based both on evidence and on the person’s individual preferences, beliefs and values. It means making sure the person understands the risks, benefits and possible consequences of different options through discussion and information sharing. This joint process empowers people to make decisions about the care that is right for them at that time (with the options of choosing to have no treatment or not changing what they are currently doing always included).

In this scenario we demonstrate the use of the ‘DECIDE’ approach to structure the conversation, demonstrating the value of the clinician and the patient exploring options together.

Learning outcomes

Workshop participants will:

Review their current practice in communication about treatment related decision-making and consent

Working together, they will practice more effective ways to:

  • Communicate information about risk clearly and effectively with a wide range of patients and families.
  • Communicate the benefits and limitations of treatment in a balanced way.
  • Manage patients and families who have unrealistic expectations of treatment and outcomes.
  • Use decision aids to support effective communication and complex shared decision-making
  • Respond to complaints about clinical decision-making and consent

 

 

Discussing Deteriorating Health and DNACPR online

An intensive four-part online workshop aimed at those frequently having conversations about deteriorating health including Advanced Nurse Practitioners, other senior nurses, doctors and other AHPs working in NHS Fife.

This workshop is for NHS Fife staff only

Workshop Overview

This interactive course consists of a series of four linked webinars run over 4 weeks, which will cover a range of topics. At each session, participants will watch a real time interactive demonstration led by EC4H tutors and will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

Session 1: Breaking Bad News – 29th April (12.30 pm to 2 pm)
Session 2: Future Care Planning – 6th May (12.30 pm to 2 pm)
Session 3: DNACPR – 13th May (12.30 pm to 2 pm)
Session 4: Anger and Apology – 20th May (12.30 pm to 2 pm)

Participants must attend all four sessions.

Learning Outcomes

This advanced communication workshop offers participants the opportunity to:
• Review their current practice in relation to communication in clinical practice, and with colleagues and other health and care staff.
• Identify personal learning objectives and develop strategies for addressing these within a peer learning group.
• Critique and apply relevant literature/ theory on effective communication.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties

 

Handling a Complaint on the Phone webinar

A free webinar for NHS Western Isles staff involved in responding to complaints. This online session allows participants to watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

Participants will be empowered with the communication skills and confidence to have better conversations when responding to complaints on the phone.

This webinar is open to NHS Western Isles staff only

Overview

Brenda Jarvis, aged 78, was admitted with fever and delirium. Whilst on the ward she suffered a fall and has had sutures for laceration to her scalp. Her daughter, Susan, lives on the mainland and is isolating due to Covid. The charge nurse calls Susan to discuss her concerns about the care of her mother…

Common challenges addressed during the webinar are:
• Addressing and handling complaints
• Resolving conflict and preventing complaints from escalating
• Handling strong emotions – anger, emotional distress, denial and collusion
• Talking to patients and families involved in adverse events
• Diffusing emotionally charged situations

Managing Strong Emotions webinar

Healthcare workers work in an emotionally charged setting. Patients and their families often experience strong emotions such as anger, distress, shock, and sadness. This free interactive webinar will explore different strategies and skills to manage difficult conversations when someone is expressing strong emotions.

Open to all health care professionals who would like to improve their confidence and communication skills when having conversations with people who are expressing strong emotions.

Staff from all Scottish health boards are welcome to apply.

Learning Objectives

• Understand what causes strong emotions
• Understand different behaviour modes and how these impact emotions and behaviour
• Practice different strategies
• Observe & evaluate key communication skills

Realistic Conversations: Shared Decision Making for Podiatry Staff

A free online webinar for Podiatry staff working within NHS Greater Glasgow and Clyde, who are involved in shared decision making conversations. This online session allows participants to watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box

Workshop overview

Scenario: Irene Hopman is attending Podiatry Clinic for general footcare. Irene is a 72 year old lady, she has type 2 diabetes.  The Podiatrist engages in a shared decision making conversation with Irene around enabling footcare self-management.

Shared Decision Making, as defined by NICE in their 2021 guideline, is a collaborative process that involves a person and their healthcare professional working together to reach a joint decision about care. It could be care the person needs straightaway or care in the future, for example, through advance care planning. It involves choosing tests and treatments based both on evidence and on the person’s individual preferences, beliefs and values. It means making sure the person understands the risks, benefits and possible consequences of different options through discussion and information sharing. This joint process empowers people to make decisions about the care that is right for them at that time (with the options of choosing to have no treatment or not changing what they are currently doing always included).

In this scenario we demonstrate the use of the ‘DECIDE’ approach to structure the conversation, demonstrating the value of the clinician and the patient exploring options together.

Learning outcomes

Workshop participants will:

Review their current practice in communication about treatment related decision-making and consent

Working together, they will practice more effective ways to:

  • Communicate information about risk clearly and effectively with a wide range of patients and families.
  • Communicate the benefits and limitations of treatment in a balanced way.
  • Manage patients and families who have unrealistic expectations of treatment and outcomes.
  • Use decision aids to support effective communication and complex shared decision-making
  • Respond to complaints about clinical decision-making and consent

 

 

Discussing Deteriorating Health and DNACPR (online)

An intensive four-part online workshop aimed at those frequently having conversations about deteriorating health including Advanced Nurse Practitioners, other senior nurses, doctors and other AHPs working in NHS Fife.

This workshop is for NHS Fife staff only

Workshop Overview

This interactive course consists of a series of four linked webinars run over 4 weeks, which will cover a range of topics. At each session, participants will watch a real time interactive demonstration led by EC4H tutors and will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

Session 1: Breaking Bad News – 29th January (12.30 pm to 2 pm)
Session 2: Future Care Planning – 5th February (12.30 pm to 2 pm)
Session 3: DNACPR – 12th February (12.30 pm to 2 pm)
Session 4: Anger and Apology – 19th February (12.30 pm to 2 pm)

Participants must attend all four sessions.

Learning Outcomes

This advanced communication workshop offers participants the opportunity to:
• Review their current practice in relation to communication in clinical practice, and with colleagues and other health and care staff.
• Identify personal learning objectives and develop strategies for addressing these within a peer learning group.
• Critique and apply relevant literature/ theory on effective communication.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties

 

Discussing Deteriorating Health and DNACPR (online)

An intensive four-part online workshop aimed at those frequently having conversations about deteriorating health including Advanced Nurse Practitioners, other senior nurses, doctors and other AHPs working in NHS Fife.

This workshop is for NHS Fife staff only

Workshop Overview

This interactive course consists of a series of four linked webinars run over 4 weeks, which will cover a range of topics. At each session, participants will watch a real time interactive demonstration led by EC4H tutors and will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

Session 1: Breaking Bad News – 5th November (12.30 pm to 2 pm)
Session 2: Future Care Planning – 12th November (12.30 pm to 2 pm)
Session 3: DNACPR – 19th November (12.30 pm to 2 pm)
Session 4: Anger and Apology – 26th November (12.30 pm to 2 pm)

Participants must attend all four sessions.

Learning Outcomes

This advanced communication workshop offers participants the opportunity to:
• Review their current practice in relation to communication in clinical practice, and with colleagues and other health and care staff.
• Identify personal learning objectives and develop strategies for addressing these within a peer learning group.
• Critique and apply relevant literature/ theory on effective communication.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties

 

Realistic Conversations: Shared Decision Making for Primary Care Staff

A free online webinar for GPs/Pharmacists (Primary Care) and ANPs working within NHS Greater Glasgow and Clyde, who are involved in shared decision making conversations. This online session allows participants to watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box

Workshop overview

Scenario: Louise Mathieson has a telephone consultation with the practice pharmacist to discuss her 84 year old mother’s medication. Her mother has recently started having carers attend to support with meals and medication as Louise cannot visit her mum daily.

Shared Decision Making, as defined by NICE in their 2021 guideline, is a collaborative process that involves a person and their healthcare professional working together to reach a joint decision about care. It could be care the person needs straightaway or care in the future, for example, through advance care planning. It involves choosing tests and treatments based both on evidence and on the person’s individual preferences, beliefs and values. It means making sure the person understands the risks, benefits and possible consequences of different options through discussion and information sharing. This joint process empowers people to make decisions about the care that is right for them at that time (with the options of choosing to have no treatment or not changing what they are currently doing always included).

In this scenario we demonstrate the use of the ‘DECIDE’ approach to structure the conversation, demonstrating the value of the clinician and the patient exploring options together.

Learning outcomes

Workshop participants will:

Review their current practice in communication about treatment related decision-making and consent

Working together, they will practice more effective ways to:

  • Communicate information about risk clearly and effectively with a wide range of patients and families.
  • Communicate the benefits and limitations of treatment in a balanced way.
  • Manage patients and families who have unrealistic expectations of treatment and outcomes.
  • Use decision aids to support effective communication and complex shared decision-making
  • Respond to complaints about clinical decision-making and consent

 

 

Being Open for Key Contacts webinar

An immersive and interactive webinar for Community Midwives and other health professionals who have taken up the key contact role. This session aims to address communication challenges when supporting families and staff when an adverse events happens and through the subsequent review process

Participants will watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

This webinar is open to all health boards.

Topics at the webinar often include:

• Difficult conversations

• Significant Adverse event process

• Importance of language and suggestions about helpful approaches

• Being open about adverse events • Effective escalation and professional communication

• Handling anger and emotional distress

• Giving information and support to people who have been involved in an adverse event

Learning Outcomes

In this advanced clinical communication webinar participants will:

• review their current practice in communicating with patients and their relatives,

• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group

• critique and apply relevant literature/ theory on effective communication

• evaluate and respond to patient/relative perspectives

• identify ways of increasing communication effectiveness

• exchange ideas and experiences with colleagues