What course participants say

“I had been concerned about role play pre workshop but felt it was extremely useful in practice. It felt like a safe, non-threatening environment with a proactive group who supported each other. The trainers were enthusiastic, encouraging and supportive and gave constructive criticism and positive feedback in equal measure. I really enjoyed this course”
Consultant
Communication Challenges for Consultants

“Thoroughly enjoyed the workshop. Refreshing not to have PowerPoint and to instead prioritise practice all day. Thanks for a really super day!”
Consultant
Communication Challenges for Consultants

“Having spent my career avoiding role playing, I saw this as a daunting challenge, but it turned out to be a revelation. I was so engrossed in the content that it was the quickest most enjoyable CPD ever.”
Consultant
Communication Challenges for Consultants

“The workshop was at a very high level which meant all those involved, even those who were already skilled improved. I particularly liked that the scenarios were based on people’s real experiences.”
General Practitioner
Communication Challenges for Consultants

“Absolutely excellent course with fantastic facilitators!”
Consultant
Communication Challenges for Consultants

“The facilitators had fantastic experience in communications skills and in supporting learning.”
Consultant
Communication Challenges for Consultants

“It was an excellent, well supported workshop that was incredibly useful. A very worthwhile experience.”
Clinical Director
Communication Challenge in NHS Management

“The day in general was a very positive experience; everyone was invited to join in the case scenarios, and there was excellent feedback. I would recommend this course to other colleagues – everyone can learn from coming on the course.”
Consultant
Communication Challenge in NHS Management

“Facilitation was excellent and very skilled with lots of positive encouragement. The role play was a powerful way to enhance experience in practice.”
QSI Manager
Communication Challenge in NHS Management

“Really valuable and interesting learning experience.”
Consultant
Communication Challenge in NHS Management

“Safe environment which encouraged everyone to participate willingly.”
CM Manager
Communication Challenge in NHS Management

“Using cases generated from within our specialty gave them credibility and relevance, it also forced me to engage in topics that I might otherwise have diverted away from, encouraged by the fact that colleagues also find them challenging”
Research Fellow
Communication Challenges in NHS Practice

“This course has given me a great deal of insight.”
Manager
Communication Challenges in NHS Practice

“I had some reservations about role playing but found this surprisingly helpful and powerful as a communication learning tool. Getting the opinions of other members of the group on situations/responses was very valuable.”
Nurse Manager
Communication Challenges in NHS Practice

“The best communications workshop I have been to.”
ST5
Communication Challenges in NHS Practice

“Role playing our own scenarios was valuable and is instantly transferable to our own roles.”
Clinical Nurse Specialist
Communication Challenges in NHS Practice

“Thank you – we all found it helpful and hugely beneficial to our training.”
ST6
Communication Challenges in NHS Practice

“The course is an excellent opportunity to better explore a topic which is being focused on more and more with our ageing population, and to try different ways of approaching the discussion with patients to ensure that it is done in a caring and supportive way.”
Speciality Doctor
Anticipatory Care Planning

“The course has given me a great insight into the complexities involved and how using various techniques can help overcome these. The role play was inclusive to all on the course and although initially daunting it was a very powerful way to enhance experience in practice. Facilitation was excellent and very skilled with lots of positive encouragement.”
Lead Nurse
Anticipatory Care Planning

“Thank you for this opportunity to explore different ways to ensure that communication about difficult topics with patients and their families is as effective as possible.”
Community Education Nurse
Anticipatory Care Planning

“I thoroughly enjoyed the role play sessions- this is so far removed from my comfort zone I was initially dreading it. I have found that this way of learning has helped me remember the sessions rather than writing notes off a whiteboard.”
District Nurse
Anticipatory Care Planning

“I have already recommended this to colleagues.”
Consultant
Anticipatory Care Planning

“Excellent session and very applicable to my daily practice.”
Occupational Therapist
RM SDM

“I really enjoyed the workshop and would recommend to others.”
Outpatient Co-ordinator
RM SDM

“I found great benefit from the interactive demonstration and role play situations – it was good to see a good example of communication in a difficult situation and then to have the opportunity to practice different approaches.”
Outpatient Co-ordinator
RM SDM

“The focus on role-play made the day interactive and stopped it becoming dry. Touching on decision aids was also useful.”
Clinical Academic Nurse
RM SDM

“I wish I could have done this earlier!”
Consultant
RM SDM

“Thank you very much for taking the time to develop this course and try and ensure we give patients the best support we can through difficult times.”
Consultant Anaesthetist
Being Open

“Excellent course! Incredibly mentally intense.”
Consultant Anaesthetist
Being Open

“I think it is a brilliant day – Excellent facilitator debrief and supportive and encouraging.”
Consultant Neonatologist
Being Open

“The role play really helps you understand the emotions and worries everyone has and how this is a normal response.”
Neonatal Secretary
Being Open

“This should be rolled out to all community midwifes. It’s very useful!”
Community Midwife
Being Open

“Really valuable, informative and easy to understand. I am certainly a lot less nervous of being in these situations now. Thank you!”
Community Midwife
Being Open

“Usually I really hate role play, but it was actually very good. The actor was fantastic and made it very real – it was remarkable how real the scenarios felt.”
Consultant
Being Open

“This course is a must for all midwives!”
Community Midwife
Being Open

“I found the whole workshop very effective – thank you! The facilitators made us all feel at ease throughout the workshop. Would strongly recommend this workshop to colleagues in the same field.”
Anonymous
Anticipatory Care Planning

“Overall a very useful workshop for my learning and confidence. Although role play does not suit everyone I felt that it really put you in the shoes of the person whom you were presenting as and was very emotive.”
Anonymous
Anticipatory Care Planning

“Very useful workshop! I really benefitted from the small group style and scenario work. I appreciated how it was very much led by the needs of the participants.”
Anonymous
Anticipatory Care Planning

“Very interactive workshop. Excellent feedback throughout the day. It definitely provided me with the confidence to deal with real life scenarios when sensitive matters need to be discussed.”
Anonymous
Anticipatory Care Planning

“I found the workshop very beneficial and extremely interesting and rewarding. I have always found these difficult conversations challenging but now have more confidence to address.”
Anonymous
Communication Challenges

“I found this workshop very effective. I think the diverse backgrounds of individuals helped hugely in gaining knowledge from other peoples’ experiences. I came away with tip and strategies which has improved my confidence massively.”
Anonymous
Communication Challenges

“Excellent format – have done numerous communication courses and structures, but this approach is excellent and the choice of scenarios and the multi disciplines attending was hugely valuable. Probably the best communications based training I have had in my career.”
Anonymous
Communication Challenges

“Keep on doing these workshops as they are useful refreshing reminder to us in the medical profession lost in the new world of protocols and performance targets that proper human interaction is still very important.”
Anonymous
Adverse Events and Complaints

“The role play, much to my surprise, was very effective.”
Anonymous
Adverse Events and Complaints

“Excellent day, very worthwhile!”
Anonymous
Adverse Events and Complaints

“I would definitely recommend this course to other staff members as I took so much from the day. I think it gives great practical examples which would help and give guidance to staff members dealing with these real life situations.”
Anonymous
Anticipatory Care Planning

“It is difficult to suggest improvements to the course. The facilitators were excellent making the day very beneficial. Having challenging conversations is an aspect of work that is becoming more stressful therefore the training in how to manage this effectively will hopefully alleviate some anxiety around this and improve all attendees practice.”
Anonymous
Anticipatory Care Planning

“Should be compulsory for staff to attend! Well done ladies, had a great day.”
Anonymous
Anticipatory Care Planning

“Really enjoyed being able to use real scenarios and work through them. Totally different from any course I have done before. I found it a really safe environment and the examples used were very relevant to my practice.”
Anonymous
Communication Challenges

“The workshop was facilitated extremely well. Having used role play as a learning tool previously with mixed results I was slightly sceptical about this study day. However, the role play was facilitated brilliantly and really allowed participants to explore a theme, and trial different communication tools.”
Anonymous
Communication Challenges

“Overall an excellent day!”
Anonymous
Communication Challenges

“Although doing role play is daunting, the regular pauses to discuss with the group were welcome. This meant that everyone was involved and got something out of the every scenario. There was a broad range of situations which meant that everyone in the group could relate to at least one of the challenges being discussed.”
Anonymous
Communication Challenges