Being Open for Key Contacts webinar

**Our Admin Office is closed for annual leave. You can still apply for workshops via our website – we will confirm your booking when the office re-opens on 22nd July**

An immersive and interactive webinar for Community Midwives and other health professionals who have taken up the key contact role. This session aims to address communication challenges when supporting families and staff when an adverse events happens and through the subsequent review process

Participants will watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

This webinar is open to all health boards.

Topics at the webinar often include:

• Difficult conversations

• Significant Adverse event process

• Importance of language and suggestions about helpful approaches

• Being open about adverse events • Effective escalation and professional communication

• Handling anger and emotional distress

• Giving information and support to people who have been involved in an adverse event

Learning Outcomes

In this advanced clinical communication webinar participants will:

• review their current practice in communicating with patients and their relatives,

• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group

• critique and apply relevant literature/ theory on effective communication

• evaluate and respond to patient/relative perspectives

• identify ways of increasing communication effectiveness

• exchange ideas and experiences with colleagues

Being Open: Feeding Back the Outcome of an Adverse Event Review (Maternity)

**Our Admin Office is closed for annual leave. You can still apply for workshops via our website – we will confirm your booking when the office re-opens on 22nd July**

An online interactive webinar for maternity staff who are involved in Adverse Event Reviews.  Participants will watch a real time interactive demonstration led by EC4H tutors focusing on having difficult and sensitive conversations when feeding back the outcome of a review to patients and families involved in an adverse event

Open to all health boards

Topics at the workshops for will include:

• Difficult conversations
• Importance of language/suggestions about helpful approaches
• Significant adverse event process
• Being Open about adverse events
• Feedback meeting to share the review outcome with the patients/families involved in an adverse event
• Handling anger and emotional distress

 

 

Being Open: Explaining the Review Process to Patients & Families

An online interactive webinar for maternity staff. Participants will watch a real time interactive demonstration focusing on having difficult conversations when explaining the review process to patients and families who have been involved in an adverse event.

Open to all health boards

Topics at the workshops for will include:

• Difficult conversations
• Importance of language/suggestions about helpful approaches
• Significant adverse event process
• Being Open about adverse events
• Handling anger and emotional distress

 

 

Being Open: Communicating Effectively with Patients and Families as an Adverse Event is Unfolding

**Our Admin Office is closed for annual leave. You can still apply for workshops via our website – we will confirm your booking when the office re-opens on 22nd July**

An interactive webinar for Maternity staff. Participants will watch a real time interactive demonstration led by EC4H tutors.  This session will focus on equipping participants with the skills and confidence to have difficult and sensitive conversations with patients and families when an adverse event is happening.

Open to all health boards

Topics at the workshops for will include:

• Difficult conversations
• Importance of language/suggestions about helpful approaches
• Significant adverse event process
• Being Open about adverse events
• Handling anger and emotional distress

 

 

Being Open: Communicating well with patients and families about adverse events (September)

**Our Admin Office is closed for annual leave. You can still apply for workshops via our website – we will confirm your booking when the office re-opens on 22nd July**

The Being Open Programme provides a sensitive and reliable system of training for maternity staff to support and involve families when an adverse event occurs and through the subsequent review process. The programme combines specialist communication training with quality improvement methodology

A one day interactive workshop for Consultants, Anaesthetists, Midwives, Specialty Trainees and other staff working in maternity. Participants will work in a small peer group using role play and interactive sessions to address communication challenges when supporting families and staff when an adverse event happens and through the subsequent review process

This workshop is only available to staff working within NHS Ayrhshire & Arran

Topics at the workshops for will include:

• Difficult conversations
• Significant Adverse event process
• Importance of language and suggestions about helpful approaches
• Being open about adverse events
• Early co-ordination and staff support
• Effective escalation and professional communication
• Handling anger and emotional distress
• Giving information and support to people who have been involved in an adverse event
• Chairing case review meetings

Learning Outcomes

In this advanced clinical communication workshop participants will:
• review their current practice in communicating with patients and their relatives,
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
• evaluate and respond to patient/relative perspectives
• identify ways of increasing communication effectiveness
• exchange ideas and experiences with colleagues

 

Being Open: Communicating Effectively with Patients and Families at the time of an Adverse Event

An interactive webinar for Maternity staff. Participants will watch a real time interactive demonstration led by EC4H tutors.  This session will focus on equipping participants with the skills and confidence to have difficult and sensitive conversations with patients and families when an adverse event is happening.

Open to all health boards

Topics at the workshops for will include:

• Difficult conversations
• Importance of language/suggestions about helpful approaches
• Significant adverse event process
• Being Open about adverse events
• Handling anger and emotional distress

 

 

Being Open: Explaining the Review Process to Patients & Families

An online interactive webinar for maternity staff. Participants will watch a real time interactive demonstration focusing on having difficult conversations when explaining the review process to patients and families who have been involved in an adverse event.

Open to all health boards

Topics at the workshops for will include:

• Difficult conversations
• Importance of language/suggestions about helpful approaches
• Significant adverse event process
• Being Open about adverse events
• Handling anger and emotional distress

 

 

Being Open: Feeding Back the Outcome of an Adverse Event Review (Maternity)

An online interactive webinar for Adverse Event Lead Reviewers  in maternity.  An interactive webinar for Lead Reviewers. Participants will watch a real time interactive demonstration led by EC4H tutors focusing on having difficult and sensitive conversations when feeding back the outcome of a review to patients and families involved in an adverse event

Open to all health boards

Topics at the workshops for will include:

• Difficult conversations
• Importance of language/suggestions about helpful approaches
• Significant adverse event process
• Being Open about adverse events
• Feedback meeting to share the review outcome with the patients/families involved in an adverse event
• Handling anger and emotional distress

 

 

Being Open for Key Contacts webinar

An immersive and interactive webinar for Community Midwives and other health professionals who have taken up the key contact role. This session aims to address communication challenges when supporting families and staff when an adverse events happens and through the subsequent review process

Participants will watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

This webinar is open to all health boards.

Topics at the webinar often include:

• Difficult conversations

• Significant Adverse event process

• Importance of language and suggestions about helpful approaches

• Being open about adverse events • Effective escalation and professional communication

• Handling anger and emotional distress

• Giving information and support to people who have been involved in an adverse event

Learning Outcomes

In this advanced clinical communication webinar participants will:

• review their current practice in communicating with patients and their relatives,

• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group

• critique and apply relevant literature/ theory on effective communication

• evaluate and respond to patient/relative perspectives

• identify ways of increasing communication effectiveness

• exchange ideas and experiences with colleagues