Topic: How to have realistic conversations

Realistic Conversations: Shared Decision Making for Primary Care Staff

A free online webinar for GPs/Pharmacists (Primary Care) and ANPs working within NHS Greater Glasgow and Clyde, who are involved in shared decision making conversations. This online session allows participants to watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box

Workshop overview

Scenario: Louise Mathieson has a telephone consultation with the practice pharmacist to discuss her 84 year old mother’s medication. Her mother has recently started having carers attend to support with meals and medication as Louise cannot visit her mum daily.

Shared Decision Making, as defined by NICE in their 2021 guideline, is a collaborative process that involves a person and their healthcare professional working together to reach a joint decision about care. It could be care the person needs straightaway or care in the future, for example, through advance care planning. It involves choosing tests and treatments based both on evidence and on the person’s individual preferences, beliefs and values. It means making sure the person understands the risks, benefits and possible consequences of different options through discussion and information sharing. This joint process empowers people to make decisions about the care that is right for them at that time (with the options of choosing to have no treatment or not changing what they are currently doing always included).

In this scenario we demonstrate the use of the ‘DECIDE’ approach to structure the conversation, demonstrating the value of the clinician and the patient exploring options together.

Learning outcomes

Workshop participants will:

Review their current practice in communication about treatment related decision-making and consent

Working together, they will practice more effective ways to:

  • Communicate information about risk clearly and effectively with a wide range of patients and families.
  • Communicate the benefits and limitations of treatment in a balanced way.
  • Manage patients and families who have unrealistic expectations of treatment and outcomes.
  • Use decision aids to support effective communication and complex shared decision-making
  • Respond to complaints about clinical decision-making and consent

 

 

Shared Decision Making in Practice

All clinicians in Scotland are asked to practice “Realistic Medicine” including talking about risks, benefits and limitations of treatment and care options. This half-day interactive workshop for Anaesthetists will support participants to have realistic conversations about care. Helping patients to feel empowered to discuss their treatment options fully and be at the centre of decisions about their care.

Participants will work in a small peer group to address the challenges around shared decision making. Working together they will practice more effective ways to:

• Communicate information about risk clearly and effectively with a wide range of patients and families.
• Communicate the benefits and limitations of treatment in a balanced way.
• Manage patients and families who have unrealistic expectations of treatment and outcomes.
• Use decision aids to support effective communication and complex shared decision-making.

This workshop is open to NHS Greater Glasgow and Clyde staff only.

Learning outcomes

• Review current practice in communication about treatment related decision-making and consent
• Describe and communicate information about risk clearly and effectively
• Discuss treatment options, benefits and limitations, taking a person-centred perspective
• Respond to people with unrealistic expectations of treatment and outcomes
• Use decision aids to support effective communication and shared decision-making

How to Have Realistic Conversations: Shared Decision Making in Practice (August)

**Our Admin Office is closed for annual leave until 26th August.  Please contact bor.simulationteam@borders.scot.nhs.uk to book a place**

All clinicians in Scotland are asked to practice “Realistic Medicine” including talking about risks, benefits and limitations of treatment and care options.  This half day interactive workshop for consultants, senior trainees, nurses and other AHPs (Band 6+), will support participants to have realistic conversations about care. Helping patients to feel empowered to discuss their treatment options fully and be at the centre of decisions about their care.

This workshop is free to NHS Borders staff.  Please complete the online application form to register your interest.  

Participants will work in a small peer group to address the challenges around shared decision making. Working together they will practice more effective ways to:
• Communicate information about risk clearly and effectively with a wide range of patients and families.
• Communicate the benefits and limitations of treatment in a balanced way.
• Manage patients and families who have unrealistic expectations of treatment and outcomes.
• Use decision aids to support effective communication and complex shared decision-making.
• Respond to complaints about clinical decision-making and consent.

Learning outcomes

• Review current practice in communication about treatment related decision-making and consent
• Describe and communicate information about risk clearly and effectively
• Discuss treatment options, benefits and limitations, taking a person-centred perspective
• Respond to people with unrealistic expectations of treatment and outcomes.
• Use decision aids to support effective communication and shared decision-making (see Resources).
• Respond to complaints about decision-making and consent

 

Realistic Conversations: Shared Decision Making in Practice

All clinicians in Scotland are asked to practice “Realistic Medicine” including talking about risks, benefits and limitations of treatment and care options.  This one-day interactive workshop for Doctors, Senior Nurses and other AHPs (Band 6+), will support participants to have realistic conversations about care. Helping patients to feel empowered to discuss their treatment options fully and be at the centre of decisions about their care.

Open to staff from all health boards 

Participants will work in a small peer group to address the challenges around shared decision making. Working together they will practice more effective ways to:
• Communicate information about risk clearly and effectively with a wide range of patients and families.
• Communicate the benefits and limitations of treatment in a balanced way.
• Manage patients and families who have unrealistic expectations of treatment and outcomes.
• Use decision aids to support effective communication and complex shared decision-making.
• Respond to complaints about clinical decision-making and consent.

Learning outcomes

• Review current practice in communication about treatment related decision-making and consent
• Describe and communicate information about risk clearly and effectively
• Discuss treatment options, benefits and limitations, taking a person-centred perspective
• Respond to people with unrealistic expectations of treatment and outcomes
• Use decision aids to support effective communication and shared decision-making
• Respond to complaints about decision-making and consent

 

How to Have Realistic Conversations: Shared Decision Making in Practice (June)

All clinicians in Scotland are asked to practice “Realistic Medicine” including talking about risks, benefits and limitations of treatment and care options.  This half day interactive workshop for consultants, senior trainees, nurses and other AHPs (Band 6+), will support participants to have realistic conversations about care. Helping patients to feel empowered to discuss their treatment options fully and be at the centre of decisions about their care.

This workshop is free to NHS Borders staff.  Please complete the online application form to register your interest.  

Participants will work in a small peer group to address the challenges around shared decision making. Working together they will practice more effective ways to:
• Communicate information about risk clearly and effectively with a wide range of patients and families.
• Communicate the benefits and limitations of treatment in a balanced way.
• Manage patients and families who have unrealistic expectations of treatment and outcomes.
• Use decision aids to support effective communication and complex shared decision-making.
• Respond to complaints about clinical decision-making and consent.

Learning outcomes

• Review current practice in communication about treatment related decision-making and consent
• Describe and communicate information about risk clearly and effectively
• Discuss treatment options, benefits and limitations, taking a person-centred perspective
• Respond to people with unrealistic expectations of treatment and outcomes.
• Use decision aids to support effective communication and shared decision-making (see Resources).
• Respond to complaints about decision-making and consent

 

How to Have Realistic Conversations: Shared Decision Making in Practice

All clinicians in Scotland are asked to practice “Realistic Medicine” including talking about risks, benefits and limitations of treatment and care options.  This half day interactive workshop for consultants, senior trainees, nurses and other AHPs (Band 6+), will support participants to have realistic conversations about care. Helping patients to feel empowered to discuss their treatment options fully and be at the centre of decisions about their care.

This workshop is free to NHS Borders staff.  Please complete the online application form to register your interest.  

Participants will work in a small peer group to address the challenges around shared decision making. Working together they will practice more effective ways to:
• Communicate information about risk clearly and effectively with a wide range of patients and families.
• Communicate the benefits and limitations of treatment in a balanced way.
• Manage patients and families who have unrealistic expectations of treatment and outcomes.
• Use decision aids to support effective communication and complex shared decision-making.
• Respond to complaints about clinical decision-making and consent.

Learning outcomes

• Review current practice in communication about treatment related decision-making and consent
• Describe and communicate information about risk clearly and effectively
• Discuss treatment options, benefits and limitations, taking a person-centred perspective
• Respond to people with unrealistic expectations of treatment and outcomes.
• Use decision aids to support effective communication and shared decision-making (see Resources).
• Respond to complaints about decision-making and consent

 

Realistic Conversations: Shared Decision Making Conversations for Physiotherapists

**We are aware some website users are having issues submitting the application form for this webinar.  If you experience any difficulties submitting your form, please email us on ec4hadmin@nhslothian.scot.nhs.uk for support**

A free online webinar for NHS Greater Glasgow & Clyde Physiotherapists who may be involved in Shared Decision Making Conversations.

This online session allows participants to watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

Workshop overview

Scenario: Scenario: Sarah Buchanan is a 57 year old lady who is attending her first appointment in a MSK Physiotherapy out patient department.  She has osteoarthritis of her right knee.  Our healthcare professional is meeting with Mrs Buchanan to discuss treatment options using a shared decision-making approach.

Shared Decision Making, as defined by NICE in their 2021 guideline, is a collaborative process that involves a person and their healthcare professional working together to reach a joint decision about care. It could be care the person needs straightaway or care in the future, for example, through advance care planning. It involves choosing tests and treatments based both on evidence and on the person’s individual preferences, beliefs and values. It means making sure the person understands the risks, benefits and possible consequences of different options through discussion and information sharing. This joint process empowers people to make decisions about the care that is right for them at that time (with the options of choosing to have no treatment or not changing what they are currently doing always included).

In this scenario we demonstrate the use of the ‘DECIDE’ approach to structure the conversation, demonstrating the value of the clinician and the patient exploring options together.

Learning outcomes

Workshop participants will:

Review their current practice in communication about treatment related decision-making and consent

Working together, they will practice more effective ways to:

  • Communicate information about risk clearly and effectively with a wide range of patients and families.
  • Communicate the benefits and limitations of treatment in a balanced way.
  • Manage patients and families who have unrealistic expectations of treatment and outcomes.
  • Use decision aids to support effective communication and complex shared decision-making
  • Respond to complaints about clinical decision-making and consent

 

 

EC4H Realistic Conversations: Skills to support TEP conversations

A free webinar for NHS Greater Glasgow and Clyde staff involved in TEPS discussions.  This online session allows participants to watch a real time interactive demonstration led by EC4H tutors.  Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

Workshop overview

Susan Henry is a 72-year-old widow living alone at home. She came in overnight by ambulance with a 2-day history of productive cough and worsening breathless. Susan has community acquired pneumonia and oxygen, IV antibiotics and fluids for acute kidney injury were started. PMH Stage 4 heart failure on treatment with diuretics and ACE inhibitors, and breast cancer with multiple rib and vertebral metastases on hormone therapy. Susan has been seeing GP due to cognitive decline over past few months. Susan has improved slightly since admission but remains unstable and at risk of further deterioration.

A Doctor from the ward calls Susan’s daughter to discuss the Treatment Escalation Plan

This session will demonstrate:

Treatment Escalation Plans“A Treatment Escalation Plan (TEP) is a communication tool which is helpful in hospital when a person with serious illness has the potential for acute deterioration or may be coming towards the end of their life. Sometimes doing everything possible may actually lead to harm – to more suffering and distress rather than less – and without any particular gain. What can be done and what should be done may not necessarily be the same thing. Treatment Escalation Plans should be discussed and made based on personalised realistic goals rather than ‘one size fits all’ treatment.

Crucially, a TEP provides on-call hospital staff with immediately accessible guidance about how to respond to an individual in times of crisis, especially out of hours and at weekends. A TEP becomes particularly important when there is agreement that interventions or referrals for more intensive care that are contrary to a person’s wishes or are futile or burdensome should not be undertaken. Equally in many patients who may have an agreed DNACPR, a TEP clarifies all the treatments and care that should continue.”

In severe illness quality of care becomes more important than ever but the goals of treatment are different for different people. Hospital care is becoming more and more complex and both patients and their families are particularly vulnerable to the impact of errors, harms and poor communication. It is especially important for hospital staff to understand and respect the values and preferences of the people they are looking after and to discuss with them a plan for emergencies.

Knowing how the plans should be sensitively discussed and used is important and this session provides a framework for such conversation

Learning outcomes

Workshop participants will:

Review their current practice in communication about treatment related decision-making and consent

Working together, they will practice more effective ways to:

  • Communicate information about risk clearly and effectively with a wide range of patients and families.
  • Communicate the benefits and limitations of treatment in a balanced way.
  • Manage patients and families who have unrealistic expectations of treatment and outcomes.
  • Use decision aids to support effective communication and complex shared decision-making
  • Respond to complaints about clinical decision-making and consent

 

Realistic Conversations: Shared Decision Making Polypharmacy for Primary Care Staff

A free online webinar for Primary Care staff  working in NHS Greater Glasgow and Clyde who may be involved in shared decision making conversations .  This online session allows participants to watch a real time interactive demonstration led by EC4H tutors.   Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

Workshop overview

Scenario: Meg Shaw is an 88 year old lady who lives alone.  She has a diagnosis of mixed type dementia, hypertension and over the past 9 months, Meg has experienced three falls.  The most recent fall led to a brief hospital admission.  Today her daughter, Ruth Shaw, has a telephone call with the GP for a medication review.

Shared Decision Making, as defined by NICE in their 2021 guideline, is a collaborative process that involves a person and their healthcare professional working together to reach a joint decision about care. It could be care the person needs straightaway or care in the future, for example, through advance care planning. It involves choosing tests and treatments based both on evidence and on the person’s individual preferences, beliefs and values. It means making sure the person understands the risks, benefits and possible consequences of different options through discussion and information sharing. This joint process empowers people to make decisions about the care that is right for them at that time (with the options of choosing to have no treatment or not changing what they are currently doing always included).

In this scenario we demonstrate the use of the ‘DECIDE’ approach to structure the conversation, demonstrating the value of the clinician and the patient exploring options together.

Learning outcomes

Workshop participants will:

Review their current practice in communication about treatment related decision-making and consent

Working together, they will practice more effective ways to:

  • Communicate information about risk clearly and effectively with a wide range of patients and families.
  • Communicate the benefits and limitations of treatment in a balanced way.
  • Manage patients and families who have unrealistic expectations of treatment and outcomes.
  • Use decision aids to support effective communication and complex shared decision-making
  • Respond to complaints about clinical decision-making and consent