Advanced Communication Skills: Having Better Conversations in Challenging Situations

04 Nov 2022 09:00 - 13:00 UHM Lecture Theatre, Airdrie Free

A half-day intensive clinical communication workshop for senior doctors, district nurses, ANPs and clinical nurse specialists working in NHS Lanarkshire. This advanced communication workshop is aimed at equipping staff with the confidence and skills to have better conversations in challenging circumstances.


Participants will work in a small peer group and address communication drawn from their own clinical practice, teaching and management roles. Common challenges addressed during the programme are:
• Discussing complex or distressing information
• Shared decision making & informed consent
• Taking over care from colleagues – effective handovers
• Managing complex negotiations
• Handling anger, emotional distress, collusion or denial
• Addressing and preventing complaints: talking to patients and families involved in adverse events
• Discussing future care planning, CPR and other treatment options
• Addressing poor performance by trainees, colleagues or other members of the clinical team
• How to enhance effective teamwork

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:
• Review their current practice in relation to communication in clinical practice and with colleagues and other staff.
• Identify personal learning objectives and develop strategies for addressing these within a peer learning group.
• Critique and apply relevant literature/ theory on effective communication.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties

This workshop is open to NHS Lanarkshire staff only

UHM Lecture Theatre, Airdrie

Advanced Communication Skills: Having Better Conversations in Challenging Situations

Date: 04 Nov 2022
Time: 09:00 - 13:00

Tutor team

Dr Kerry McWilliams

EC4H Lead Tutor

Dr Kerry McWilliams is a consultant in Palliative Medicine in NHS Lanarkshire. She graduated from Glasgow University in 2005 and was appointed as a consultant in 2015. During her specialty training in the West of Scotland she thoroughly enjoyed particpating in an EC4H course herself and was delighted to undergo tutor training in 2018. Currently acting as lead tutor, she enjoys the challenge and new learning experience that comes with each course. Her interests include Anticipatory care planning and promoting informed decision making.

Dr Lucy Hetherington

EC4H Tutor

Dr Lucy Hetherington is a Specialty Trainee in Palliative Medicine. She graduated from The University of Leeds in 2008.  During her time at University formal training in communication skills including the use of role play was becoming increasingly recognised as an essential part of the undergraduate syllabus. Experiencing this ignited her interest in clinical communication and in training methods. She furthered this interest by attending a Train the Trainer course in 2012, an EC4H course in 2014 and later trained as an EC4H course tutor in 2015