Being Open for Community Midwives: Communicating well with patients and families about adverse events

25 Aug 10:00 - 12:00 Online attendance Free

THIS WORKSHOP IS NOW FULLY BOOKED. If you wish to be placed on the waiting list, please select 'yes' to the 'Are you applying for our waiting list?' question on the application form

An interactive online workshop for Community Midwives who have taken up the key review contact role. Participants will work in a small peer group using role play and interactive sessions to address communication challenges when supporting families and staff when an adverse event happens and through the subsequent review process

Topics at the workshops for will include:

  • Difficult conversations
  • Significant Adverse event process
  • Importance of language and suggestions about helpful approaches
  • Being open about adverse events
  • Effective escalation and professional communication
  • Handling anger and emotional distress
  • Giving information and support to people who have been involved in an adverse event

Learning Outcomes

In this advanced clinical communication workshop participants will:

  • review their current practice in communicating with patients and their relatives,
  • identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
  • critique and apply relevant literature/ theory on effective communication
  • evaluate and respond to patient/relative perspectives
  • identify ways of increasing communication effectiveness
  • exchange ideas and experiences with colleagues

 

Online

Being Open for Community Midwives: Communicating well with patients and families about adverse events

Date: 25 Aug
Time: 10:00 - 12:00

Tutor team

Dr Edile Murdoch

EC4H Senior Tutor

Dr Edile Murdoch is a Consultant Neonatologist and Clinical Director for Maternity Services in NHS Lothian. Edile joined the EC4H senior tutor team in 2016 and now supports delivery of Being Open and EC4H workshops in Lothian and EC4H’s partner boards

Lesley Darroch

EC4H Tutor

Lesley Darroch is Practice Development Facilitator in Women’s and Children’s Services in NHS Ayrshire & Arran. She has a keen interest in effective communication with women and families. She trained as an EC4H tutor in 2019 so that she could support further learning.