Being Open for Community Midwives: Communicating well with patients and families about adverse events

17 Jun 2022 10:00 - 12:00 Online attendance Free

THIS WORKSHOP IS NOW FULLY BOOKED. If you wish to be placed on the waiting list, please select 'yes' to the 'Are you applying for our waiting list?' question on the application form

The Being Open Programme provides a sensitive and reliable system of training for maternity staff to support and involve families when an adverse event occurs and through the subsequent review process. The programme combines specialist communication training with quality improvement methodology

In this interactive online workshop for Community Midwives who have taken up the key review contact role, participants will work in a small peer group using role play and interactive sessions to address communication challenges when supporting families and staff when an adverse event happens and through the subsequent review process

Topics at the workshops for will include:

  • Difficult conversations
  • Significant Adverse event process
  • Importance of language and suggestions about helpful approaches
  • Being open about adverse events
  • Effective escalation and professional communication
  • Handling anger and emotional distress
  • Giving information and support to people who have been involved in an adverse event

Learning Outcomes

In this advanced clinical communication workshop participants will:

  • review their current practice in communicating with patients and their relatives,
  • identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
  • critique and apply relevant literature/ theory on effective communication
  • evaluate and respond to patient/relative perspectives
  • identify ways of increasing communication effectiveness
  • exchange ideas and experiences with colleagues

 

Online

Being Open for Community Midwives: Communicating well with patients and families about adverse events

Date: 17 Jun 2022
Time: 10:00 - 12:00

Tutor team

Lesley Darroch

EC4H Tutor

Lesley Darroch is Practice Development Facilitator in Women’s and Children’s Services in NHS Ayrshire & Arran. She has a keen interest in effective communication with women and families. She trained as an EC4H tutor in 2019 so that she could support further learning.

Dr Viv Franklin

Lead EC4H Being Open Tutor

Dr Vivian Franklin has been a consultant in obstetrics in Ayrshire since 2011. She is the lead for Maternity Clinical Risk Management and has worked with the EC4H team to implement the Being Open process in maternity services in Ayrshire since 2018. Through this she undertook EC4H tutor training with a focus on the Being Open process. GMC no - 4706207