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Being Open for Community Midwives: Communicating well with patients and families about adverse events

21 Feb 2022 10:00 - 12:00 Online attendance Free

The Being Open Programme provides a sensitive and reliable system of training for maternity staff to support and involve families when an adverse event occurs and through the subsequent review process. The programme combines specialist communication training with quality improvement methodology

In this interactive online workshop for Community Midwives who have taken up the key review contact role, participants will work in a small peer group using role play and interactive sessions to address communication challenges when supporting families and staff when an adverse event happens and through the subsequent review process

Topics at the workshops for will include:

  • Difficult conversations
  • Significant Adverse event process
  • Importance of language and suggestions about helpful approaches
  • Being open about adverse events
  • Effective escalation and professional communication
  • Handling anger and emotional distress
  • Giving information and support to people who have been involved in an adverse event

Learning Outcomes

In this advanced clinical communication workshop participants will:

  • review their current practice in communicating with patients and their relatives,
  • identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
  • critique and apply relevant literature/ theory on effective communication
  • evaluate and respond to patient/relative perspectives
  • identify ways of increasing communication effectiveness
  • exchange ideas and experiences with colleagues

 

Online

Being Open for Community Midwives: Communicating well with patients and families about adverse events

Date: 21 Feb 2022
Time: 10:00 - 12:00

Tutor team

Dr Fiona Dennison

EC4H Tutor

Dr Fiona Dennison is a Consultant Obstetrician with a special interest in maternal and fetal medicine at Ayrshire Maternity unit, Crosshouse Hospital. She also has an interest in teaching, receiving a Certificate of Postgraduate Medical Education in 2014 and completed EC4H communication tutor training in 2019. GMC: 6099824

Dr Marisa Forte

EC4H Tutor

Dr Marisa Forte is a Consultant Clinical Psychologist in Perinatal Mental Health and the Clinical Lead for the Maternity and Neonatal Psychological Interventions Service in NHS Ayrshire and Arran. Dr Forte provides teaching on the Doctorate in Clinical Psychology Programme at the University of Glasgow. She trained as an EC4H tutor in 2019

Lesley Darroch

EC4H Tutor

Lesley Darroch is Practice Development Facilitator in Women’s and Children’s Services in NHS Ayrshire & Arran. She has a keen interest in effective communication with women and families. She trained as an EC4H tutor in 2019 so that she could support further learning.