Community Midwives/Key Contact Role training update webinar

A  free webinar for community midwives in NHS Lothian to provide an update on the key contact role and some training on communication approaches.
The session will start with an opportunity to discuss the review process and the role of the key contact, focusing on any challenges when supporting families through the review process. There will then be a real time interactive demonstration with a simulated patient led by EC4H Tutors to illustrate communication approaches.  Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

Topics at the webinar often include:

• Handling emotions such as anger, distress, denial
• Sharing information about the review process with a family
• How to be an advocate for a family
• Communicating the family’s questions, concerns, suggestions to the service
• Avoiding defensive language and behaviours
• Providing information and signposting when families need more support
• Emotional impact for the key contact

Learning Outcomes

In this advanced clinical communication webinar participants will:

• Understand the process of psychological adjustment for a family who have experienced an adverse event
• Improved understanding of the key contact role and the review process
• How to be an effective advocate for families
• Identify ways of increasing communication effectiveness (active listening, validation)
• Exchange ideas and experiences with colleagues
• Identify ways to support wellbeing