31 May 2022 15:30 - 17:00 Online attendance Free
An immersive and interactive webinar for Community Midwives who have taken up the key contact role. This session aims to address communication challenges when supporting families and staff when an adverse events happens and through the subsequent review process
Participants will watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.
Topics at the webinar often include:
• Difficult conversations
• Significant Adverse event process
• Importance of language and suggestions about helpful approaches
• Being open about adverse events • Effective escalation and professional communication
• Handling anger and emotional distress
• Giving information and support to people who have been involved in an adverse event
In this advanced clinical communication webinar participants will:
• review their current practice in communicating with patients and their relatives,
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
• critique and apply relevant literature/ theory on effective communication
• evaluate and respond to patient/relative perspectives
• identify ways of increasing communication effectiveness
• exchange ideas and experiences with colleagues
Date: 31 May 2022
Time: 15:30 - 17:00
Dr Edile Murdoch is a Consultant Neonatologist and Clinical Director for Maternity Services in NHS Lothian. Edile joined the EC4H senior tutor team in 2016 and now supports delivery of Being Open and EC4H workshops in Lothian and EC4H’s partner boards
Dr Judith Orme is a Consultant Neonatologist in Edinburgh. She joined the EC4H Tutor Team in 2018 and delivers EC4H workshops and Being Open training to staff in NHS Lothian and our partner boards.
Lesley Darroch is Practice Development Facilitator in Women’s and Children’s Services in NHS Ayrshire & Arran. She has a keen interest in effective communication with women and families. She trained as an EC4H tutor in 2019 so that she could support further learning.
Dr Melanie Gunning is a Senior Clinical Psychologist with NHS Lothian’s Maternity and Neonatal Psychological Interventions service (MNPI). The service provides psychologically informed support for families engaged with maternity and neonatal services and the staff who care for them. She trained to deliver the EC4H and Being Open workshops as part of this role. Melanie previously worked with outpatient children, young people and families and with a specialist service for children and young people who had experienced sexual abuse and their non-abusing parents within Child and Adolescent Mental Health.