Being Open for Key Contacts webinar

09 Sep 2024 10:30 - 12:00 Online attendance Free

Being Open for Key Contacts webinar

Pre-webinar Reading

Some Useful Resources

Post Evaluation

An immersive and interactive webinar for Community Midwives and other health professionals who have taken up the key contact role. This session aims to address communication challenges when supporting families and staff when an adverse events happens and through the subsequent review process

Participants will watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

This webinar is open to all health boards.

Topics at the webinar often include:

• Difficult conversations

• Significant Adverse event process

• Importance of language and suggestions about helpful approaches

• Being open about adverse events • Effective escalation and professional communication

• Handling anger and emotional distress

• Giving information and support to people who have been involved in an adverse event

Learning Outcomes

In this advanced clinical communication webinar participants will:

• review their current practice in communicating with patients and their relatives,

• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group

• critique and apply relevant literature/ theory on effective communication

• evaluate and respond to patient/relative perspectives

• identify ways of increasing communication effectiveness

• exchange ideas and experiences with colleagues

Online

Being Open for Key Contacts webinar

Date: 09 Sep 2024
Time: 10:30 - 12:00

Tutor team

Emma Campbell

EC4H Tutor

Emma Campbell is a Quality/Risk Management Senior Charge Midwife in NHS Lothian. Emma trained as an EC4H tutor in March 2023. She now supports the delivery of Being Open and EC4H training nationally and within NHS Lothian.