Being Open for Lead Reviewers in Adverse Events (Maternity)

THIS WORKSHOP IS NOW FULLY BOOKED. If you wish to be placed on the waiting list, please select 'yes' to the 'Are you applying for our waiting list?' question on the application form

The Being Open Programme provides a sensitive and reliable system of training for maternity staff to support and involve families when an adverse event occurs and through the subsequent review process. The programme combines specialist communication training with quality improvement methodology.

In this online interactive workshop for Adverse Event Lead Reviewers, participants will work in a small peer group using role play and interactive sessions to address communication challenges involved in leading a review following an adverse event

Topics at the workshops for will include:

• Difficult conversations
• Importance of language/suggestions about helpful approaches
• Significant adverse events process
• Being Open about adverse events
• Explaining the Adverse Event review process to families, explaining how they will be involved and answering any queries they have
• Feedback meeting to share the review outcome with the patient/families
• Give information and support to patients and families who have been involved in an adverse event
• Support those who are angry and/or distressed

Learning Outcomes

In this advanced clinical communication workshop participants will:

• review their current practice in communicating with patients and their relatives,
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
• critique and apply relevant literature/ theory on effective communication
• evaluate and respond to patient/relative perspectives
• identify ways of increasing communication effectiveness
• exchange ideas and experiences with colleagues