Being Open for Medical Secretaries

01 Dec 2022 09:00 - 11:00 Online attendance Free

An immersive and interactive webinar for Medical Secretaries and Administrators working in NHS Lothian. This session aims to address communication challenges when supporting families and staff when an adverse events happens and through the subsequent review process

Participants will watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team.

Topics at the webinar often include:

• Difficult conversations

• Importance of language and suggestions about helpful approaches

• Being open about adverse events • Effective escalation and professional communication

• Handling anger and emotional distress

• Giving information and support to people who have been involved in an adverse event

Learning Outcomes

In this advanced clinical communication webinar participants will:

• review their current practice in communicating with patients and their relatives,

• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group

• critique and apply relevant literature/ theory on effective communication

• evaluate and respond to patient/relative perspectives

• identify ways of increasing communication effectiveness

• exchange ideas and experiences with colleagues

This workshop is for NHS Lothian staff only


Being Open for Medical Secretaries

Date: 01 Dec 2022
Time: 09:00 - 11:00

Tutor team

Dr Edile Murdoch

EC4H Senior Tutor

Dr Edile Murdoch is a Consultant Neonatologist and Clinical Director for Maternity Services in NHS Lothian. Edile joined the EC4H senior tutor team in 2016 and now supports delivery of Being Open and EC4H workshops in Lothian and EC4H’s partner boards