Being Open for Midwives (In Patient): Communicating well with patients and families about adverse events

27 Jun 2022 13:00 - 16:00 Online attendance Free

The Being Open Programme provides a sensitive and reliable system of training for maternity staff to support and involve families when an adverse event occurs and through the subsequent review process. The programme combines specialist communication training with quality improvement methodology
In this interactive online workshop for Midwives (In Patient) participants will work in a small peer group using role play and interactive sessions to address communication challenges when supporting families and staff when an adverse event happens and through the subsequent review process

Topics at the workshops for will include:

• Difficult conversations
• Significant Adverse event process
• Importance of language and suggestions about helpful approaches
• Being open about adverse events
• Effective escalation and professional communication
• Handling anger and emotional distress
• Giving information and support to people who have been involved in an adverse event

Learning Outcomes

In this advanced clinical communication workshop participants will:
• review their current practice in communicating with patients and their relatives,
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
• critique and apply relevant literature/ theory on effective communication
• evaluate and respond to patient/relative perspectives
• identify ways of increasing communication effectiveness
• exchange ideas and experiences with colleagues

Online

Being Open for Midwives (In Patient): Communicating well with patients and families about adverse events

Date: 27 Jun 2022
Time: 13:00 - 16:00

Tutor team

Dr Edile Murdoch

EC4H Senior Tutor

Dr Edile Murdoch is a Consultant Neonatologist and Clinical Director for Maternity Services in NHS Lothian. Edile joined the EC4H senior tutor team in 2016 and now supports delivery of Being Open and EC4H workshops in Lothian and EC4H’s partner boards

Dr Judith Orme

EC4H Senior Tutor

Dr Judith Orme is a Consultant Neonatologist in Edinburgh. She joined the EC4H Tutor Team in 2018 and delivers EC4H workshops and Being Open training to staff in NHS Lothian and our partner boards.