Being Open for Midwives (In Patient) webinar: Communicating well with patients and families about adverse events

The Being Open Programme provides a sensitive and reliable system of training for maternity staff to support and involve families when an adverse event occurs and through the subsequent review process. The programme combines specialist communication training with quality improvement methodology

This immersive and interactive webinar for Midwives (in patient) aims to address communication challenges faced when supporting families and staff when an adverse events happens and through the subsequent review process

Participants will watch a real time interactive demonstration led by EC4H tutors and will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

This webinar is open to NHS Lothian staff only

Topics at the workshops will include:

• Difficult conversations
• Significant Adverse event process
• Importance of language and suggestions about helpful approaches
• Being open about adverse events
• Effective escalation and professional communication
• Handling anger and emotional distress
• Giving information and support to people who have been involved in an adverse event

Learning Outcomes

In this advanced clinical communication workshop participants will:
• review their current practice in communicating with patients and their relatives,
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
• critique and apply relevant literature/ theory on effective communication
• evaluate and respond to patient/relative perspectives
• identify ways of increasing communication effectiveness
• exchange ideas and experiences with colleagues