02 Feb 2023 15:30 - 17:00 Online attendance Free
The Being Open Programme provides a sensitive and reliable system of training for maternity staff to support and involve families when an adverse event occurs and through the subsequent review process. The programme combines specialist communication training with quality improvement methodology
This immersive and interactive webinar for Midwives (in patient), working in NHS Tayside, aims to address communication challenges faced when supporting families and staff when an adverse events happens and through the subsequent review process
Participants will watch a real time interactive demonstration led by EC4H tutors and will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.
This webinar is open to NHS Tayside staff only
Topics at the workshops will include:
• Difficult conversations
• Significant Adverse event process
• Importance of language and suggestions about helpful approaches
• Being open about adverse events
• Effective escalation and professional communication
• Handling anger and emotional distress
• Giving information and support to people who have been involved in an adverse event
In this advanced clinical communication workshop participants will:
• review their current practice in communicating with patients and their relatives,
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
• critique and apply relevant literature/ theory on effective communication
• evaluate and respond to patient/relative perspectives
• identify ways of increasing communication effectiveness
• exchange ideas and experiences with colleagues
Online
Date: 02 Feb 2023
Time: 15:30 - 17:00
Dr Edile Murdoch is a Consultant Neonatologist and Clinical Director for Maternity Services in NHS Lothian. Edile joined the EC4H senior tutor team in 2016 and now supports delivery of Being Open and EC4H workshops in Lothian and EC4H’s partner boards
Dr Judith Orme is a Consultant Neonatologist in Edinburgh. She joined the EC4H Tutor Team in 2018 and delivers EC4H workshops and Being Open training to staff in NHS Lothian and our partner boards.