Challenging Conversations in NHS Practice

An Intensive half-day workshop for clinical nurse specialists and advanced nurse practitioners working in NHS Lanarkshire. Other senior nurses (Band 6+) are welcome to apply for this workshop.

This workshop is open to NHS Lanarkshire staff only

Workshop Overview

Groups of more experienced nurses work together in a small coaching group with two senior tutors. The course content is highly interactive with interview demonstrations and participant role-play. Each group will set its agenda at the start of the workshop and consider strategies for handling communication challenges from each participant’s own clinical practice.

Participants from any specialty are very welcome to apply.

Topics may include:

• Discussing complex or distressing information
• Handling anger, emotional distress, collusion and denial
• Shared decision-making and informed consent
• Discussing goals of care, levels of intervention and CPR status
• Handling poor performance
• Communication in teams and effective handover
• Addressing and preventing complaints

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

• Review their current practice in relation to communication in clinical practice and with
  colleagues and other staff.
• Identify personal learning objectives and develop strategies for addressing these within
  a peer learning group..
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties.

All Tutors are NHS Clinicians