Communication Challenges for Consultants
09:00 - 16:00 Edinburgh (Venue to be confirmed) £200
Workshop Programme
Workshop Resources
Post Evaluation
An immersive, interactive clinical communication workshop for Consultants and senior clinicians (Band 7+) which equips participants with the skills and confidence to have better conversations in challenging circumstances.
This workshop is open to staff from all NHS health boards
Date of workshop to be confirmed – please complete the online application form to be added to our waiting list and notified of upcoming dates
Overview
Working in a small peer group, participants will address communication challenges drawn from their own clinical practice, management and teaching roles. Common challenges addressed during the programme are:
• Complex, shared decision-making & informed consent
• Handling anger, emotional distress, collusion or denial
• Addressing and preventing complaints
• Being open about adverse events
• Multi-disciplinary team work; managing teams
• Addressing poor performance
• Appraisal & job planning
• Communicating as a clinical manager or with senior management
Learning Outcomes
This clinical communication workshop offers participants the opportunity to:
• Review & evaluate their current practice in relation to communication in a wide range of roles and situations.
• Identify personal learning objectives and develop strategies for addressing these within a senior clinicians’ peer learning group.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties
Edinburgh (Venue to be confirmed)
Communication Challenges for Consultants
Date:
Time: 09:00 - 16:00
Tutor team
Dr Belinda Hacking
EC4H Lead Tutor
Dr Belinda Hacking set up EC4H in 2002. She has worked with professionals in healthcare across the UK developing the EC4H coaching and training programmes in clinical communication. Belinda was trained by the late Professor Maguire in communication training. Her clinical role is as a Consultant Clinical Psychologist and Director of Psychology for NHS Lothian. Belinda has a special interest in shared decision-making in healthcare. British Psychological Society membership: 33194