Communication Challenges for Consultants

An immersive, interactive clinical communication workshop for Consultants and senior clinicians (Band 7+) which equips participants with the skills and confidence to have better conversations in challenging circumstances.

This workshop is open to staff from all NHS health boards

Overview

Working in a small peer group, participants will address communication challenges drawn from their own clinical practice, management and teaching roles. Common challenges addressed during the programme are:
• Complex, shared decision-making & informed consent
• Handling anger, emotional distress, collusion or denial
• Addressing and preventing complaints
• Being open about adverse events
• Multi-disciplinary team work; managing teams
• Addressing poor performance
• Appraisal & job planning
• Communicating as a clinical manager or with senior management

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:
• Review & evaluate their current practice in relation to communication in a wide range of roles and situations.
• Identify personal learning objectives and develop strategies for addressing these within a senior clinicians’ peer learning group.
• Critique and apply relevant literature/ theory on effective communication.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties