Communication Challenges for Specialty, Associate Specialist & Specialist (SAS) Doctors & Dentists (Oct)

An immersive and interactive clinical communication workshop for Scottish Specialist, Associate Specialist and Specialty Doctors and Dentists working in NHS Lanarkshire.   Participants will be equipped with the skills and confidence to have better conversations in challenging circumstances.

This workshop is for NHS Lanarkshire SAS Doctors and Dentists  only.

Overview

Working in a small peer group, participants will address communication challenges drawn from their own clinical practice, management and teaching roles. Common challenges addressed during the programme often include:

• Complex, shared decision-making & informed consent
• Handling anger, emotional distress, collusion or denial
• Addressing and preventing complaints
• Being open about adverse events
• Discussing goals of care, levels of intervention and CPR status
• Communication in teams and effective handover

Learning Outcomes

EC4H courses help you have difficult conversations with more confidence and skill, improving the impact you have on others, and your own emotional resilience and job satisfaction:

• Learn how to anticipate the normal psychological reactions you will encounter in the people you communicate with
• Develop self-awareness and your ability to self-manage when having difficult conversations
• Target the personal learning objectives you have identified, based on the communication challenges you face in your role
• Develop strategies for addressing communication challenges as a supportive peer-learning group, with skilled facilitators guiding you through experimenting and problem-solving together