Communication Challenges in Healthcare

13 Dec 2021 09:30 - 16:30 Lecture Theatre, Education Centre, Dumfries & Galloway Royal Infirmary Free

Communication Challenges in Healthcare

Workshop Programme

Workshop Resources

Post Evaluation for Communication Challenges in Healthcare

A one day intensive clinical communication workshop which is aimed at equipping staff with the confidence and skills to have better conversations in challenging circumstances.  Staff from any profession & discipline may apply


Participants will work in a small peer group and address communication drawn from their own clinical practice, teaching and management roles. Common challenges addressed during the programme are:

• Discussing complex or distressing information
• Shared decision making & informed consent
• Taking over care from colleagues – effective handovers
• Managing complex negotiations
• Handling anger, emotional distress, collusion or denial
• Addressing and preventing complaints: talking to patients and families involved in adverse events
• Discussing future care planning, CPR and other treatment options
• Addressing poor performance by trainees, colleagues or other members of the clinical team
• How to enhance effective teamwork

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

• Review their current practice in relation to communication in clinical practice and with colleagues and other staff.
• Identify personal learning objectives and develop strategies for addressing these within a peer learning group.
• Critique and apply relevant literature/ theory on effective communication.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties.

Lecture Theatre, Education Centre, Dumfries & Galloway Royal Infirmary

Communication Challenges in Healthcare

Date: 13 Dec 2021
Time: 09:30 - 16:30

Tutor team

Dr Ross Warwick

EC4H Lead Tutor

Ross is a Consultant Clinical Psychologist, Lead for Clinical Health Psychology and part of the Staff Psychological Support Service established during the pandemic. The service aims to improve the welfare of staff members, the function of teams, and the overall culture of the Health and Social Care Partnership. EC4H corresponds neatly with this service, giving colleagues an opportunity to refine their communication skills in a safe and supportive environment. Ross completed the EC4H Clinical Communication Tutor Training in 2016.

Dr Thalakunte Muniraju

EC4H Tutor

Muni is a Consultant Physician and Nephrologist, and Specialty Team Lead for Renal Medicine. His interests are Kidney Transplantation, Acute Kidney Injury, Medical Education, and patient safety. Muni completed EC4H Advanced Communication Tutor Training Workshop in 2018.

Dr Alison Almond

EC4H Tutor

Alison is an Associate Specialist in Renal Medicine in Dumfries where she has worked for 22 years. As lead for Kidney Care Planning services communication plays a huge roll in her work- explaining treatment options to patients in a way they can understand, so they can make decisions that are right for them. This includes explaining when treatment options are failing so having discussions about end of life care is a large part of this. She has also recently taken on a role as Clinical supervisor to some of the Juniors Doctors in Dumfries and views communication skills as an on going learning curve for us all,something that can always be improved and adapted to all aspects of life in general as well as work. She trained as an EC4H tutor in 2017.

Dr Sarah Pickstock

EC4H Tutor

Dr Sarah Pickstock is a Consultant in Palliative Medicine in NHS Dumfries and Galloway. Sarah completed her EC4H tutor training in 2016.