Communication Challenges in NHS Management

13 Oct 2023 09:00 - 16:00 Seminar Room 1, Medical Education Centre, Western General Hospital, Edinburgh £200

Extensive research shows that all senior NHS clinicians would benefit from advanced communication training. Senior clinical managers require additional high level skills in inter-professional communication and team work. This immersive and interactive workshop is aimed at medical/ associate medical directors, clinical directors and senior nurse managers. Senior NHS managers from other disciplines in similar roles are welcome to apply as are senior clinicians from primary care

Course Overview

Participants will work in a small peer group and address communication challenges chosen from their clinical practice and management roles. Topics at senior clinicians’ courses often include:
• Addressing and preventing complaints
• Multi-disciplinary team work
• Chairing meetings
• Handling adverse events
• Addressing poor performance
• Appraisal & job planning
• Communicating as a senior clinician &/ or with managers/ clinical directors

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

• Review their current practice in relation to communication in a senior medical or clinical management role
• Identify personal learning objectives and develop strategies for addressing these within a senior clinicians’ peer learning group
• Critique and apply relevant literature/ theory on effective communication
• Consider and take account of patient/carer/colleague perspectives
• Identify and practise ways of increasing communication effectiveness
• Exchange ideas and experiences with senior colleagues from other specialties

Seminar Room 1, Medical Education Centre, Western General Hospital, Edinburgh

Communication Challenges in NHS Management

Date: 13 Oct 2023
Time: 09:00 - 16:00

Tutor team

Dr Frances Yuille

Senior Tutor

Dr Frances Yuille was a consultant clinical oncologist at the Beatson Cancer Centre in Glasgow before moving to her current post at the Edinburgh Cancer Centre.  She was one of the senior clinicians involved in developing the postgraduate communication education programme in SE Scotland. She has been a senior tutor since 2004.  Frances teaches a range of postgraduate courses and undergraduates at the University of Edinburgh. GMC number: 3249312

John Raez


John Raez has worked with NHS Lothian since 2007 with both Speech and Language and Physiotherapy community services.  In his current post with Corporate Finance, John is providing project support for regional and clinical projects.  He joined the EC4H tutor programme in 2017

Dr Sam Hopkins

EC4H Tutor

Sam Hopkins is a medical oncology specialty trainee working at the Edinburgh Cancer Centre. She is completing her medical education fellowship with a simulation-based research interest in factors that enhance or hinder medical trainees' ability to adopt a growth mindset. She has been a tutor for the University of Edinburgh Clinical Communications Courses and has been an attendee at EC4H courses since 2020. She completed her EC4H tutor training in March 2023.