Communication Challenges in NHS Management
09:00 - 16:00 Edinburgh (venue to be confirmed) £200
Workshop Programme
Workshop Resources
Post Evaluation for Communication Challenges in NHS Management
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Extensive research shows that all senior NHS clinicians would benefit from advanced communication training. Senior clinical managers require additional high level skills in inter-professional communication and team work. This immersive and interactive workshop is aimed at medical/ associate medical directors, clinical directors and senior nurse managers. Senior NHS managers from other disciplines in similar roles are welcome to apply as are senior clinicians from primary care.
This workshop is open to staff from all our partner boards
Date of workshop to be confirmed – please complete the online application form to be added to our waiting list and notified of upcoming dates
Course Overview
Participants will work in a small peer group and address communication challenges chosen from their clinical practice and management roles. Topics at senior clinicians’ courses often include:
• Addressing and preventing complaints
• Multi-disciplinary team work
• Chairing meetings
• Handling adverse events
• Addressing poor performance
• Appraisal & job planning
• Communicating as a senior clinician &/ or with managers/ clinical directors
Learning Outcomes
This clinical communication workshop offers participants the opportunity to:
• Review their current practice in relation to communication in a senior medical or clinical management role
• Identify personal learning objectives and develop strategies for addressing these within a senior clinicians’ peer learning group
• Critique and apply relevant literature/ theory on effective communication
• Consider and take account of patient/carer/colleague perspectives
• Identify and practice ways of increasing communication effectiveness
• Exchange ideas and experiences with senior colleagues from other specialties
Edinburgh (venue to be confirmed)
Communication Challenges in NHS Management
Date:
Time: 09:00 - 16:00
Tutor team
Dr Belinda Hacking
EC4H Director & Lead Tutor
Dr Belinda Hacking set up EC4H in 2002 and has led the development of this national training network. She has worked with professionals in healthcare across the UK developing the EC4H coaching and training programmes in clinical communication. Until January 2025, Belinda worked for NHS Lothian as a Consultant Clinical Psychologist and the Director of Psychology. Belinda has a special interest in shared decision-making in healthcare and has more than 40 publications focusing on psychological adjustment in palliative care, clinical communication and shared decision making. HCPC accredited. British Psychological Society membership: 33194