Communication Challenges in NHS Management

09:00 - 16:00 Edinburgh (venue to be confirmed) £200

Extensive research shows that all senior NHS clinicians would benefit from advanced communication training. Senior clinical managers require additional high level skills in inter-professional communication and team work. This immersive and interactive workshop is aimed at medical/ associate medical directors, clinical directors and senior nurse managers. Senior NHS managers from other disciplines in similar roles are welcome to apply as are senior clinicians from primary care.

This workshop is open to staff from all our partner boards

Date of workshop to be confirmed – please complete the online application form to be added to our waiting list and notified of upcoming dates

Course Overview

Participants will work in a small peer group and address communication challenges chosen from their clinical practice and management roles. Topics at senior clinicians’ courses often include:
• Addressing and preventing complaints
• Multi-disciplinary team work
• Chairing meetings
• Handling adverse events
• Addressing poor performance
• Appraisal & job planning
• Communicating as a senior clinician &/ or with managers/ clinical directors

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

• Review their current practice in relation to communication in a senior medical or clinical management role
• Identify personal learning objectives and develop strategies for addressing these within a senior clinicians’ peer learning group
• Critique and apply relevant literature/ theory on effective communication
• Consider and take account of patient/carer/colleague perspectives
• Identify and practice ways of increasing communication effectiveness
• Exchange ideas and experiences with senior colleagues from other specialties

Edinburgh (venue to be confirmed)

Communication Challenges in NHS Management

Time: 09:00 - 16:00

Tutor team

Dr Belinda Hacking

EC4H Lead Tutor

Dr Belinda Hacking has worked with Dr. Boyd since 2003, teaching clinical communication to senior doctors and other professionals across Scotland. Belinda was also trained by the late Professor Maguire. Her clinical role is head of psychology service for learning disability, health, forensic, neuropsychology and older adults in NHS Lothian. Belinda has a special interest in shared decision-making in healthcare. British Psychological Society membership: 33194