Communication Challenges in NHS Practice (April)

24 Apr 2023 09:30 - 16:30 Seminar Room 4, Chancellors' Buildings, Royal Infirmary of Edinburgh £200

THIS WORKSHOP IS NOW FULLY BOOKED. If you wish to be placed on the waiting list, please select 'yes' to the 'Are you applying for our waiting list?' question on the application form

Specialty Trainees & Senior Nurses

An Intensive one day workshop for specialty trainees, specialty doctors, clinical nurse specialists and advanced nurse practitioners. Other senior nurses and senior AHPs (Band 6+) are welcome to apply for this workshop.

This course is designed to cover the learning outcomes of an advanced communication workshop for specialty trainees.  This workshop is open to all our partner boards and organisations

Workshop Overview

This successful workshop has now been running for over 20 years. Groups of more senior doctors in training and experienced nurses work together in a small coaching group with two senior tutors. The course content is highly interactive with interview demonstrations and participant role-play. Each group will set its agenda at the start of the workshop and consider strategies for handling communication challenges from each participant’s own clinical practice. Participants receive individual coaching and support.

Participants from any specialty are very welcome to apply, as are GP registrars.

Topics may include:
  • Discussing complex or distressing information
  • Handling anger, emotional distress, collusion and denial
  • Shared decision-making and informed consent
  • Discussing goals of care, levels of intervention and CPR status
  • Handling poor performance
  • Communication in teams and effective handover
  • Addressing and preventing complaints

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

  • Review their current practice in relation to communication in clinical practice and with
    colleagues and other staff.
  • Identify personal learning objectives and develop strategies for addressing these within
    a peer learning group.
  • Critique and apply relevant literature/ theory on effective communication.
  • Consider and take account of patient/carer/colleague perspectives.
  • Identify and practise ways of increasing communication effectiveness.
  • Exchange ideas and experiences with colleagues from other specialties.

All Tutors are NHS Clinicians



Seminar Room 4, Chancellors' Buildings, Royal Infirmary of Edinburgh

Communication Challenges in NHS Practice (April)

Date: 24 Apr 2023
Time: 09:30 - 16:30

Tutor team

Dr Tamasin Evans

Senior Tutor

Dr Tamasin Evans is a consultant clinical oncologist in the Edinburgh Cancer Centre. She attended an EC4H senior doctors’ communication course in 2008 and has then joined the EC4H senior tutors’ group. GMC number: 4116646

Tracy Smith

EC4H Lead Tutor

Tracy is a Practice Development Facilitator with a nursing background. She is based in the Marie Curie Hospice in Edinburgh but also works with clinical staff across Scotland in the community setting. Through her experience of working clinically within the hospice and in a variety of other settings, she knows the importance of effective communication at the end of life and also of the challenges faced by clinical staff. She has facilitated communications skills training for many years but became a EC4H tutor in 2016

Dr Sam Hopkins

EC4H Tutor

Sam Hopkins is a medical oncology specialty trainee working at the Edinburgh Cancer Centre. She is completing her medical education fellowship with a simulation-based research interest in factors that enhance or hinder medical trainees' ability to adopt a growth mindset. She has been a tutor for the University of Edinburgh Clinical Communications Courses and has been an attendee at EC4H courses since 2020. She completed her EC4H tutor training in March 2023.