Having Better Conversation in Challenging Situations: Staff working in Paediatric Audiology
11 May 2022 13:30 - 17:00 Main Seminar Room, Royal Hospital for Sick Children, Edinburgh Free
Workshop Programme
Workshop Resources
Post Evaluation
A workshop for NHS Lothian staff working in Paediatric Audiology. This immersive and interactive session will equip staff with the confidence and skills to have better conversations when handling challenging and sensitive conversations.
Overview
Participants will work in a small peer group to address communication challenges drawn from their own clinical practice, teaching and management roles
Common challenges addressed during the programmes are;
• Engaging in complex shared decision-making, including how to describe risk
• Handling strong emotions – anger, emotional distress, denial and collusion
• Addressing and preventing complaints
• Being Open: talking to patients and families involved in adverse events
• Managing complex negotiations
Learning Outcomes
• review current practice in communicating with patients, their relatives, colleagues and trainees
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
• critique and apply relevant literature/ theory on effective communication
• evaluate and respond to patient/carer/ colleague perspectives
• identify ways of increasing communication effectiveness, exchange ideas and experiences with colleagues
Main Seminar Room, Royal Hospital for Sick Children, Edinburgh
Having Better Conversation in Challenging Situations: Staff working in Paediatric Audiology
Date: 11 May 2022
Time: 13:30 - 17:00
Tutor team
Dr Belinda Hacking
EC4H Lead Tutor
Dr Belinda Hacking set up EC4H in 2002. She has worked with professionals in healthcare across the UK developing the EC4H coaching and training programmes in clinical communication. Belinda was trained by the late Professor Maguire in communication training. Her clinical role is as a Consultant Clinical Psychologist and Director of Psychology for NHS Lothian. Belinda has a special interest in shared decision-making in healthcare. British Psychological Society membership: 33194
Dr Linsay Brassington
EC4H Tutor
Dr Linsay Brassington is Lead Clinical Psychologist for NHS Lothian’s Psychology for Staff Service, supporting individual staff and teams with psychological therapy, supervision and support. Linsay joined the EC4H tutor team in 2022 and uses this to enhance the support offered to teams across NHS Lothian. HCPC: PYL32180