Having Better Conversation in Challenging Situations: Staff working in Paediatric Audiology

11 May 2022 13:30 - 17:00 Main Seminar Room, Royal Hospital for Sick Children, Edinburgh Free

A workshop for NHS Lothian staff working in Paediatric Audiology. This immersive and interactive session will equip staff with the confidence and skills to have better conversations when handling challenging and sensitive conversations.

Overview

Participants will work in a small peer group to address communication challenges drawn from their own clinical practice, teaching and management roles
Common challenges addressed during the programmes are;
• Engaging in complex shared decision-making, including how to describe risk
• Handling strong emotions – anger, emotional distress, denial and collusion
• Addressing and preventing complaints
• Being Open: talking to patients and families involved in adverse events
• Managing complex negotiations

Learning Outcomes

• review current practice in communicating with patients, their relatives, colleagues and trainees
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
• critique and apply relevant literature/ theory on effective communication
• evaluate and respond to patient/carer/ colleague perspectives
• identify ways of increasing communication effectiveness, exchange ideas and experiences with colleagues

Main Seminar Room, Royal Hospital for Sick Children, Edinburgh

Having Better Conversation in Challenging Situations: Staff working in Paediatric Audiology

Date: 11 May 2022
Time: 13:30 - 17:00

Tutor team

Dr Belinda Hacking

EC4H Lead Tutor

Dr Belinda Hacking has worked with Dr. Boyd since 2003, teaching clinical communication to senior doctors and other professionals across Scotland. Belinda was also trained by the late Professor Maguire. Her clinical role is head of psychology service for learning disability, health, forensic, neuropsychology and older adults in NHS Lothian. Belinda has a special interest in shared decision-making in healthcare. British Psychological Society membership: 33194

Dr Linsay Brassington

EC4H Tutor

Dr Linsay Brassington is Lead Clinical Psychologist for NHS Lothian’s Psychology for Staff Service, supporting individual staff and teams with psychological therapy, supervision and support. Linsay joined the EC4H tutor team in 2022 and uses this to enhance the support offered to teams across NHS Lothian. HCPC: PYL32180