Having Better Conversations in Challenging Situations: Non clinical staff
06 Feb 2025 09:30 - 16:00 Stirling Court Hotel, Stirling University Free
Workshop Programme
Workshop Resources
Post Evaluation
A half day intensive workshop for non clinical staff working within CHAS. This immersive and interactive session will equip staff with the confidence and skills to have better conversations when handling challenging and sensitive conversations.
You will be enrolled on either the morning or afternoon session.
Morning session – 9.30 am to 12.30 pm
Afternoon session – 1 pm to 4 pm
This workshop is open to CHAS staff only.
Overview
Participants will work in a small peer group to address communication challenges drawn from their own job roles.
Learning Outcomes
- Understand normal psychological reactions when facing difficult situations
- Know yourself better by increasing your self-awareness
- Identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
- Increase your communication effectiveness
- Handling strong emotions – anger, distress, collusion
This communication course will not only increase your emotional resilience but also your job satisfaction.
Stirling Court Hotel, Stirling University
Having Better Conversations in Challenging Situations: Non clinical staff
Date: 06 Feb 2025
Time: 09:30 - 16:00
Tutor team
Dr Belinda Hacking
EC4H Director & Lead Tutor
Dr Belinda Hacking set up EC4H in 2002 and has led the development of this national training network. She has worked with professionals in healthcare across the UK developing the EC4H coaching and training programmes in clinical communication. Until January 2025, Belinda worked for NHS Lothian as a Consultant Clinical Psychologist and the Director of Psychology. Belinda has a special interest in shared decision-making in healthcare and has more than 40 publications focusing on psychological adjustment in palliative care, clinical communication and shared decision making. HCPC accredited. British Psychological Society membership: 33194