Having Better Conversations in Challenging Situations: Non clinical staff
06 Feb 2025 09:30 - 16:00 Venue TBC Free
Workshop Programme
Workshop Resources
Post Evaluation
A half day intensive workshop for non clinical staff working within CHAS. This immersive and interactive session will equip staff with the confidence and skills to have better conversations when handling challenging and sensitive conversations.
You will be enrolled on either the morning or afternoon session.
Morning session – 9.30 am to 12.30 pm
Afternoon session – 1 pm to 4 pm
This workshop is open to CHAS staff only.
Overview
Participants will work in a small peer group to address communication challenges drawn from their own job roles.
Learning Outcomes
- Understand normal psychological reactions when facing difficult situations
- Know yourself better by increasing your self-awareness
- Identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
- Increase your communication effectiveness
- Handling strong emotions – anger, distress, collusion
This communication course will not only increase your emotional resilience but also your job satisfaction.
Venue TBC
Having Better Conversations in Challenging Situations: Non clinical staff
Date: 06 Feb 2025
Time: 09:30 - 16:00
Tutor team
Dr Belinda Hacking
EC4H Lead Tutor
Dr Belinda Hacking set up EC4H in 2002. She has worked with professionals in healthcare across the UK developing the EC4H coaching and training programmes in clinical communication. Belinda was trained by the late Professor Maguire in communication training. Her clinical role is as a Consultant Clinical Psychologist and Director of Psychology for NHS Lothian. Belinda has a special interest in shared decision-making in healthcare. British Psychological Society membership: 33194