Having Better Conversations in Challenging Situations: Staff working in PICU

A one day intensive  workshop for NHS Lothian staff working in the Paediatric Intensive Care Unit.  This immersive and interactive session will equip staff with the confidence and skills to have better conversations when handling challenging and sensitive conversations.   Medical and Nursing staff (Band 5+) working in PICU are welcome to apply

Overview

Participants will work in a small peer group to address communication challenges drawn from their own clinical practice, teaching and management roles

Common challenges addressed during the programmes are;

• Engaging in complex shared decision-making, including how to describe risk
• Handling strong emotions – anger, emotional distress, denial and collusion
• Discussing future care planning, CPR and other treatment options
• Addressing and preventing complaints
• Being Open: talking to patients and families involved in adverse events
• Addressing poor performance by trainees, colleagues or other members of the clinical team
• Managing complex negotiations
• How to enhance effective teamwork

Learning Outcomes

• review current practice in communicating with patients, their relatives, colleagues and trainees
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
• critique and apply relevant literature/ theory on effective communication
• evaluate and respond to patient/carer/ colleague perspectives
• identify ways of increasing communication effectiveness, exchange ideas and experiences with senior colleagues from other specialties