Having Better Conversations in Challenging Situations: Staff working in PICU

13 Dec 2021 09:30 - 16:00 Seminar Room, PICU, Royal Hospital for Sick Children Free

Workshop Programme

Workshop Resources

Post Evaluation for Having Better Conversations for PICU staff

A one day intensive  workshop for NHS Lothian staff working in the Paediatric Intensive Care Unit.  This immersive and interactive session will equip staff with the confidence and skills to have better conversations when handling challenging and sensitive conversations.   Medical and Nursing staff (Band 5+) working in PICU are welcome to apply


Participants will work in a small peer group to address communication challenges drawn from their own clinical practice, teaching and management roles

Common challenges addressed during the programmes are;

  • Engaging in complex shared decision-making, including how to describe risk
  • Handling strong emotions – anger, emotional distress, denial and collusion
  • Discussing future care planning, CPR and other treatment options
  • Addressing and preventing complaints
  • Being Open: talking to patients and families involved in adverse events
  • Addressing poor performance by trainees, colleagues or other members of the clinical team
  • Managing complex negotiations
  • How to enhance effective teamwork

Learning Outcomes

  • review current practice in communicating with patients, their relatives, colleagues and trainees
  • identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
  • critique and apply relevant literature/ theory on effective communication
  • evaluate and respond to patient/carer/ colleague perspectives
  • identify ways of increasing communication effectiveness, exchange ideas and experiences with senior colleagues from other specialties

Seminar Room, PICU, Royal Hospital for Sick Children

Having Better Conversations in Challenging Situations: Staff working in PICU

Date: 13 Dec 2021
Time: 09:30 - 16:00

Tutor team

Dr Belinda Hacking

EC4H Lead Tutor

Dr Belinda Hacking has worked with Dr. Boyd since 2003, teaching clinical communication to senior doctors and other professionals across Scotland. Belinda was also trained by the late Professor Maguire. Her clinical role is head of psychology service for learning disability, health, forensic, neuropsychology and older adults in NHS Lothian. Belinda has a special interest in shared decision-making in healthcare. British Psychological Society membership: 33194

Dr Edile Murdoch

EC4H Senior Tutor

Dr Edile Murdoch is a Consultant Neonatologist and Clinical Director for Maternity Services in NHS Lothian. Edile joined the EC4H senior tutor team in 2016 and now supports delivery of Being Open and EC4H workshops in Lothian and EC4H’s partner boards