Having Better Conversations in Challenging Situations webinar – Breaking Bad News

A free webinar for NHS Western Isles staff which helps support staff to have better conversations when breaking bad news to patients and families.

This online session allows participants to watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box

This webinar is open to NHS Western Isles staff only

Overview

Miss Smith, 61, was admitted via the emergency department 10 days ago with back pain and delirium. She was noted to have blood in her urine upon admission and was transferred to urology for investigation and management. Further investigation has concluded probable renal tract malignancy with widespread nodal, lung and bone metastes
A registrar has explained to Miss Smith that she has cancer and the specialists are meeting to discuss treatment. The Doctor meets with Miss Smith to discuss the outcome of the MDT and her future care

Common challenges addressed are:

• Discussing complex or distressing information
• Handling anger, emotional distress, collusion or denial
• Shared decision making & informed consent
• Discussing future care planning, CPR and other treatment options