Having Better Conversations in Challenging Situations

A one day intensive  workshop for Senior Charge Nurses, Advanced Nurse Practitioners, Senior Staff Nurses, Medics and other senior clinical staff working within CHAS.  This immersive and interactive session will equip staff with the confidence and skills to have better conversations when handling challenging and sensitive conversations.

This workshop is open to CHAS staff only.

Overview

Participants will work in a small peer group to address communication challenges drawn from their own clinical practice, teaching and management roles

Common challenges addressed during the programmes are;

• Engaging in complex shared decision-making, including how to describe risk
• Handling strong emotions – anger, emotional distress, denial and collusion
• Discussing future care planning, CPR and other treatment options
• Addressing and preventing complaints
• Being Open: talking to patients and families involved in adverse events
• Addressing poor performance by trainees, colleagues or other members of the clinical team
• Managing complex negotiations
• How to enhance effective teamwork

Learning Outcomes

• Understand normal psychological reactions when facing difficult situations
• Know yourself better by increasing your self-awareness
• Identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
• Increase your communication effectiveness

This communication course will not only increase your emotional resilience but also your job satisfaction.