20 Sep 2024 09:00 - 16:00 Room 4, NES Offices, Westport £200
THIS WORKSHOP IS NOW FULLY BOOKED. If you wish to be placed on the waiting list, please select 'yes' to the 'Are you applying for our waiting list?' question on the application form
An immersive workshop for Managers, Team Leaders, Senior Doctors, Nurse Managers, and other staff in a leadership role.
This workshop is open to staff from all health boards.
Early resolution of conflict can help maintain working relationships and resolve disputes before they escalate leading to grievances. Workshop participants will be empowered with the communication skills and confidence to hold those difficult early resolution conversations to achieve the best outcome possible.
Common challenges addressed at the workshop may include:
• review current practice in communicating with patients, their relatives, colleagues and trainees
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
• critique and apply relevant models on effective communication
• evaluate and respond to patient/carer/ colleague perspectives
• identify ways of increasing communication effectiveness
• exchange ideas and experiences with senior colleagues from other specialties
Room 4, NES Offices, Westport
Date: 20 Sep 2024
Time: 09:00 - 16:00
Dr Ellie Caldwell is a Clinical Psychologist in NHS Lothian’s Staff Support Service, where she provides wellbeing advice and psychological therapies to Health and Care staff, as well as psychologically-informed support to teams and departments. She is a qualified conflict mediator, and is trained and experienced in providing executive coaching to individuals and teams. She has a special interest in helping leaders and highly skilled professionals stay resilient and work their best under challenging or changing circumstances.
John Raez has worked with NHS Lothian since 2007 with both Speech and Language and Physiotherapy community services. In his current post with Corporate Finance, John is providing project support for regional and clinical projects. He joined the EC4H tutor programme in 2017