Having Effective Early Resolution Conversations with Colleagues

21 Mar 2025 09:30 - 16:30 Room 2, NES Offices, Westport £200

Having Effective Early Resolution Conversations with Colleagues

Workshop Programme

Workshop Resources

Post Evaluation

An immersive workshop for Managers, Team Leaders, Senior Doctors, Nurse Managers, and other staff in a leadership role.

This workshop is open to staff from all health boards.

Overview

Early resolution of conflict can help maintain working relationships and resolve disputes before they escalate leading to grievances. Workshop participants will be empowered with the communication skills and confidence to hold those difficult early resolution conversations to achieve the best outcome possible.

Common challenges addressed at the workshop may include:

  • Recognising the signs of potential conflict, assessing the situation and providing appropriate intervention
  • Prevent conflict from escalating by having effective early resolution conversations
  • Understand common causes of workplace conflict and how to use communication to defuse situations
  • Create strategies for dealing with different types of conflict
  • Handle and respond to strong emotions and difficult behaviour with confidence, care and compassion
  • Plan and prepare for challenging conversations with colleagues
  • Listen and view situations from other peoples’ perspectives
  • Encourage employees to communicate their problems openly, honestly and respectfully
  • Give and receive feedback in a non-defensive way
  • Try to resolve the barriers for conducting uncomfortable or difficult conversations
  • Understanding your own biases and triggers
  • Managing your own reactions, staying objective and non-judgemental

Learning Outcomes

EC4H courses help you have difficult conversations with more confidence and skill, improving the impact you have on others, and your own emotional resilience and job satisfaction:

  • Learn how to anticipate the normal psychological reactions you will encounter in the people you communicate with
  • Develop self-awareness and your ability to self-manage when having difficult conversations
  • Target the personal learning objectives you have identified, based on the communication challenges you face in your role
  • Develop strategies for addressing communication challenges as a supportive peer-learning group, with skilled facilitators guiding you through experimenting and problem-solving together

Room 2, NES Offices, Westport

Having Effective Early Resolution Conversations with Colleagues

Date: 21 Mar 2025
Time: 09:30 - 16:30

Tutor team

Dr Ellie Caldwell

EC4H Tutor

Dr Ellie Caldwell is a Clinical Psychologist in NHS Lothian’s Staff Support Service, where she provides wellbeing advice and psychological therapies to Health and Care staff, as well as psychologically-informed support to teams and departments. She is a qualified conflict mediator, and is trained and experienced in providing executive coaching to individuals and teams. She has a special interest in helping leaders and highly skilled professionals stay resilient and work their best under challenging or changing circumstances.

Dr Judith Orme

EC4H Senior Tutor

Dr Judith Orme is a Consultant Neonatologist in Edinburgh. She joined the EC4H Tutor Team in 2018 and delivers EC4H workshops and Being Open training to staff in NHS Lothian and our partner boards.