28 Jun 2023 09:00 - 16:00 Seminar Room 4, Chancellors Buildings, Royal Infirmary of Edinburgh £200
THIS WORKSHOP IS NOW FULLY BOOKED. If you wish to be placed on the waiting list, please select 'yes' to the 'Are you applying for our waiting list?' question on the application form
An immersive workshop for Managers, Team Leaders, Senior Doctors, Nurse Managers, and other staff in a leadership role.
Early resolution of conflict can help maintain working relationships and resolve disputes before they escalate leading to grievances. Workshop participants will be empowered with the communication skills and confidence to hold those difficult early resolution conversations to achieve the best outcome possible.
Common challenges addressed at the workshop may include:
• review current practice in communicating with patients, their relatives, colleagues and trainees
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
• critique and apply relevant models on effective communication
• evaluate and respond to patient/carer/ colleague perspectives
• identify ways of increasing communication effectiveness
• exchange ideas and experiences with senior colleagues from other specialties
Seminar Room 4, Chancellors Buildings, Royal Infirmary of Edinburgh
Date: 28 Jun 2023
Time: 09:00 - 16:00
John Raez has worked with NHS Lothian since 2007 with both Speech and Language and Physiotherapy community services. In his current post with Corporate Finance, John is providing project support for regional and clinical projects. He joined the EC4H tutor programme in 2017
Dr Ellie Caldwell is a Clinical Psychologist in NHS Lothian’s Staff Support Service, where she provides wellbeing advice and psychological therapies to Health and Care staff, as well as psychologically-informed support to teams and departments. She is a qualified conflict mediator, and is trained and experienced in providing executive coaching to individuals and teams. She has a special interest in helping leaders and highly skilled professionals stay resilient and work their best under challenging or changing circumstances.
Amanda has been a midwife with NHS Tayside for 17 years, working in all clinical areas but with a special interest in high risk and bereavement care. She was a senior Charge Midwife for 4 years before starting in her current post as Quality Lead/Risk Management Midwife, 3 years ago. Amanda feels very strongly that women and their families are part of the review processes and that their voices are heard. Amanda joined the EC4H tutor team in 2023