Managing Strong Emotions

Healthcare workers work in an emotionally charged setting. Patients and their families often experience strong emotions such as anger, distress, shock, and sadness. This free bitesize session will explore different strategies and skills to manage difficult conversations when someone is expressing strong emotions.

Open to all health care professionals who would like to improve their confidence and communication skills when having conversations with people who are expressing strong emotions.

Open to NHS Western Isles staff only

Learning Objectives

• Understand what causes strong emotions
• Understand different behaviour modes and how these impact emotions and behaviour
• Practice different strategies
• Observe & evaluate key communication skills