Managing Strong Emotions webinar
30 Jan 2025 13:00 - 14:30 Online attendance Free
Webinar Resources
Post Evaluation
!!Our admin office is closed for the festive period. You can still apply for our courses online. We will confirm your application when we re-open on 6th January. Wishing you a merry Christmas and a Happy New Year from all of us at EC4H!!
Healthcare workers work in an emotionally charged setting. Patients and their families often experience strong emotions such as anger, distress, shock, and sadness. This free interactive webinar will explore different strategies and skills to manage difficult conversations when someone is expressing strong emotions.
Open to all health care professionals who would like to improve their confidence and communication skills when having conversations with people who are expressing strong emotions.
Staff from all Scottish health boards are welcome to apply.
Learning Objectives
• Understand what causes strong emotions
• Understand different behaviour modes and how these impact emotions and behaviour
• Practice different strategies
• Observe & evaluate key communication skills
Online
Managing Strong Emotions webinar
Date: 30 Jan 2025
Time: 13:00 - 14:30
Tutor team
Dr Belinda Hacking
EC4H Lead Tutor
Dr Belinda Hacking set up EC4H in 2002. She has worked with professionals in healthcare across the UK developing the EC4H coaching and training programmes in clinical communication. Belinda was trained by the late Professor Maguire in communication training. Her clinical role is as a Consultant Clinical Psychologist and Director of Psychology for NHS Lothian. Belinda has a special interest in shared decision-making in healthcare. British Psychological Society membership: 33194
Joan MacKay
EC4H Tutor
Joan currently works as an Advanced Care Practitioner in Resuscitation and Clinical Risk within NHS Western Isles. She has been an adult trained nurse for 21yrs, more recently working in resuscitation. Joan has been an EC4H instructor since September 2021.
Donna Young
EC4H Tutor
Donna is a cancer and palliative clinical nurse specialist in the Western isles. She has been involved in promoting the importance of effective communication in advanced care planning and also the education of student nurses. More recently she completed her tutor training with EC4H in March 2022.