Realistic Conversations: Shared Decision Making Conversations for Primary Care Pharmacists (February)

22 Feb 2024 12:30 - 13:30 Online attendance Free

A free online webinar for Primary Care Pharmacists who may be involved in shared decision making conversations .  This online session allows participants to watch a real time interactive demonstration led by EC4H tutors.   Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

Workshop overview

Scenario: Caroline Murray is a 28 year old lady, she has called to request a dose increase in her Sertraline during a period of acute emotional stress.  The Practice Pharmacist calls Mrs Murray to discuss this request

Shared Decision Making, as defined by NICE in their 2021 guideline, is a collaborative process that involves a person and their healthcare professional working together to reach a joint decision about care. It could be care the person needs straightaway or care in the future, for example, through advance care planning. It involves choosing tests and treatments based both on evidence and on the person’s individual preferences, beliefs and values. It means making sure the person understands the risks, benefits and possible consequences of different options through discussion and information sharing. This joint process empowers people to make decisions about the care that is right for them at that time (with the options of choosing to have no treatment or not changing what they are currently doing always included).

In this scenario we demonstrate the use of the ‘DECIDE’ approach to structure the conversation, demonstrating the value of the clinician and the patient exploring options together.

Learning outcomes

Workshop participants will:

Review their current practice in communication about treatment related decision-making and consent

Working together, they will practice more effective ways to:

  • Communicate information about risk clearly and effectively with a wide range of patients and families.
  • Communicate the benefits and limitations of treatment in a balanced way.
  • Manage patients and families who have unrealistic expectations of treatment and outcomes.
  • Use decision aids to support effective communication and complex shared decision-making
  • Respond to complaints about clinical decision-making and consent




Realistic Conversations: Shared Decision Making Conversations for Primary Care Pharmacists (February)

Date: 22 Feb 2024
Time: 12:30 - 13:30

Tutor team

Claire O’Neill

EC4H Lead Tutor

Claire O’Neill is Lead Nurse and Clinical Service Manager for Acute Palliative Care Services in Greater Glasgow and Clyde. Claire has been involved in delivering communication skills training since 2003. More recently working with EC4H and NHSGGC Lead for Realistic Medicine to deliver Realistic Conversations virtual sessions.

Dr Jude Marshall

EC4H Tutor

Dr Jude Marshall is a GP partner and trainer in North West Glasgow and Clinical Lead for Anticipatory Care Planning