Offering a Meaningful Apology
A guide from the Scottish Public Service Ombudsman on how to make a good apology. This guide will help you get apologies right for most people, most of the time.
https://www.spso.org.uk/sites/spso/files/csa/ApologyGuide.pdf
A quick and helpful guide with tips on how to offer a meaningful apology. Based on Scottish Public Services Ombudsman Guidance