This is one of our new programmes. It is led by lead tutors who are qualified psychologists. The programme is set up to be interactional and psycho educational, helping participants to understand normal psychological processes that lead to conflict and isolation, as well as approaches that resolve conflict.
Overview
Early resolution of conflict can help maintain working relationships and resolve disputes before they escalate leading to grievances. Participants will be empowered with the communication skills and confidence to hold those difficult early resolution conversations to achieve the best outcome possible.
Common challenges addressed at the workshop may include:
- Recognising the signs of potential conflict, assessing the situation and providing appropriate intervention
- Prevent conflict from escalating by having effective early resolution conversations
- Understand common causes of workplace conflict and how to use communication to defuse situations
- Create strategies for dealing with different types of conflict
- Handle and respond to strong emotions and difficult behaviour with confidence, care and compassion
- Plan and prepare for challenging conversations with colleagues
- Listen and view situations from other peoples’ perspectives
- Encourage employees to communicate their problems openly, honestly and respectfully
- Give and receive feedback in a non-defensive way
- Try to resolve the barriers for conducting uncomfortable or difficult conversations
- Understanding your own biases and triggers
- Managing your own reactions, staying objective and non-judgemental
Learning Outcomes
EC4H courses help you have difficult conversations with more confidence and skill, improving the impact you have on others, and your own emotional resilience and job satisfaction:
- Learn how to anticipate the normal psychological reactions you will encounter in the people you communicate with
- Develop self-awareness and your ability to self-manage when having difficult conversations
- Target the personal learning objectives you have identified, based on the communication challenges you face in your role
- Develop strategies for addressing communication challenges as a supportive peer-learning group, with skilled facilitators guiding you through experimenting and problem-solving together