29 Aug 2022 13:00 - 17:00 Medical Education Centre, Kirklands Hospital, Bothwell Free
An intensive half day advanced clinical communication skills workshop for Senior Doctors, District Nurses, ANPs and Clinical Nurse Specialists.
Participants will work in a small peer group to address challenging, real life complaint and adverse event scenarios drawn from their own clinical, teaching and management roles. Participants will be empowered with the communication skills and confidence to respond more effectively to complaints and adverse events
Topics often include:
• Addressing and handling complaints
• Resolving conflict and preventing complaints from escalating
• Handling strong emotions – anger, emotional distress, denial and collusion
• Talking to patients and families involved in adverse events
• Addressing complaints from colleagues or other members of the clinical team
• Diffusing emotionally charges situations
• Being Open following an adverse event
This clinical communication workshop offers participants the opportunity to:
• Review their current practice in relation to communication in clinical practice and with colleagues and other staff.
• Identify personal learning objectives and develop strategies for addressing these within a peer learning group.
• Critique and apply relevant literature/ theory on effective communication.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties.
Medical Education Centre, Kirklands Hospital, Bothwell
Date: 29 Aug 2022
Time: 13:00 - 17:00
Dr Kerry McWilliams is a consultant in Palliative Medicine in NHS Lanarkshire. She graduated from Glasgow University in 2005 and was appointed as a consultant in 2015. During her specialty training in the West of Scotland she thoroughly enjoyed particpating in an EC4H course herself and was delighted to undergo tutor training in 2018. Currently acting as lead tutor, she enjoys the challenge and new learning experience that comes with each course. Her interests include Anticipatory care planning and promoting informed decision making.