Being Open: Communicating Effectively with Patients and Families at the time of an Adverse Event
03 Jun 2024 10:30 - 12:00 Online attendance Free
Pre-webinar Reading
Workshop Resources
Post Evaluation
An interactive webinar for Maternity staff. Participants will watch a real time interactive demonstration led by EC4H tutors. This session will focus on equipping participants with the skills and confidence to have difficult and sensitive conversations with patients and families when an adverse event is happening.
Open to all health boards
Topics at the workshops for will include:
• Difficult conversations
• Importance of language/suggestions about helpful approaches
• Significant adverse event process
• Being Open about adverse events
• Handling anger and emotional distress
Online
Being Open: Communicating Effectively with Patients and Families at the time of an Adverse Event
Date: 03 Jun 2024
Time: 10:30 - 12:00
Tutor team
Dr Belinda Hacking
EC4H Lead Tutor
Dr Belinda Hacking set up EC4H in 2002. She has worked with professionals in healthcare across the UK developing the EC4H coaching and training programmes in clinical communication. Belinda was trained by the late Professor Maguire in communication training. Her clinical role is as a Consultant Clinical Psychologist and Director of Psychology for NHS Lothian. Belinda has a special interest in shared decision-making in healthcare. British Psychological Society membership: 33194
Dr Viv Franklin
Lead EC4H Being Open Tutor
Dr Vivian Franklin has been a consultant in obstetrics in Ayrshire since 2011. She is the lead for Maternity Clinical Risk Management and has worked with the EC4H team to implement the Being Open process in maternity services in Ayrshire since 2018. Through this she undertook EC4H tutor training with a focus on the Being Open process. GMC no - 4706207
Dr Fiona Dennison
EC4H Tutor
Dr Fiona Dennison is a Consultant Obstetrician with a special interest in maternal and fetal medicine at Ayrshire Maternity unit, Crosshouse Hospital. She also has an interest in teaching, receiving a Certificate of Postgraduate Medical Education in 2014 and completed EC4H communication tutor training in 2019. GMC: 6099824
Karen McKenzie
EC4H Tutor
Karen Mackenzie is the Alzheimer Scotland Dementia Consultant for NHS Western Isles. Karen qualified as a Speech and Language Therapist in 2006, specialising in working with adults with acquired neurological conditions and dementia, whilst developing clinical leadership and quality improvement capability in a number of NHS Scotland Boards. She is a Scottish Improvement Leader (ScIL) graduate and, in February 2023, qualified as a EC4H tutor.