Challenging Conversations in NHS Practice (May)

An Intensive half day interactive workshop for International Medical Graduates.

Participants will work in a small peer group to address communication challenges from their own clinical practice. Focus will be on communication around end-of-life care, including DNACPR/Treatment Escalation Plans and breaking bad news.

Applicants can apply for either the morning or the afternoon session.

Tutors are all NHS Clinicians

This workshop is open to NHS Lanarkshire staff only

Workshop Overview

Participants will work together in a small coaching group with two senior tutors. The course content is highly interactive with interview demonstrations and participant role-play. Each group will set its agenda at the start of the workshop and consider strategies for handling communication challenges from each participant’s own clinical practice. 

Participants from any specialty are very welcome to apply.

Topics may include:

• Discussing complex or distressing information
• Handling anger, emotional distress, collusion and denial
• Shared decision-making and informed consent
• Discussing goals of care, levels of intervention and CPR status
• Handling poor performance
• Communication in teams and effective handover
• Addressing and preventing complaints

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

• Review their current practice in relation to communication in clinical practice and with
  colleagues and other staff.
• Identify personal learning objectives and develop strategies for addressing these within
  a peer learning group.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties.