Communication Challenges for Consultants and NHS Managers

19 Apr 2024 09:00 - 16:00 Seminar Room 4, Chancellors' Buildings, Royal Infirmary of Edinburgh £200

This immersive and interactive workshop is aimed at Associate Medical Directors, Clinical Directors, Senior Nurse Managers, Consultants, and other Senior Clinicians and Managers. Participants will be empowered with the skills and confidence to have better conversations in difficult situations.

This workshop is open to staff from all NHS health boards.


Participants will work in a small peer group and address communication challenges chosen from their clinical practice and management roles. Topics at senior clinicians’ courses often include:

• Addressing and preventing complaints
• Multi-disciplinary team work
• Chairing meetings
• Handling adverse events
• Addressing poor performance
• Appraisal & job planning
• Communicating as a senior clinician &/ or with managers/ clinical directors

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

• Learn about psychological approaches that will help to improve your confidence in managing difficult conversations
• Identify personal learning objectives and develop strategies for addressing these within the peer learning group.
• Understanding how to take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing your effectiveness.
• Exchange ideas and experiences with colleagues from other specialties


Seminar Room 4, Chancellors' Buildings, Royal Infirmary of Edinburgh

Communication Challenges for Consultants and NHS Managers

Date: 19 Apr 2024
Time: 09:00 - 16:00

Tutor team

Dr Belinda Hacking

EC4H Lead Tutor

Dr Belinda Hacking set up EC4H in 2002. She has worked with professionals in healthcare across the UK developing the EC4H coaching and training programmes in clinical communication. Belinda was trained by the late Professor Maguire in communication training. Her clinical role is as a Consultant Clinical Psychologist and Director of Psychology for NHS Lothian. Belinda has a special interest in shared decision-making in healthcare. British Psychological Society membership: 33194

Dr Edile Murdoch

EC4H Senior Tutor

Dr Edile Murdoch is a Consultant Neonatologist and Clinical Director for Maternity Services in NHS Lothian. Edile joined the EC4H senior tutor team in 2016 and now supports delivery of Being Open and EC4H workshops in Lothian and EC4H’s partner boards