Communication Challenges for Consultants and NHS Managers

This immersive and interactive workshop is aimed at Associate Medical Directors, Clinical Directors, Senior Nurse Managers, Consultants, and other Senior Clinicians and Managers. Participants will be empowered with the skills and confidence to have better conversations in difficult situations.

This workshop is open to staff from all NHS health boards.

Overview

Participants will work in a small peer group and address communication challenges chosen from their clinical practice and management roles. Topics at senior clinicians’ courses often include:

• Addressing and preventing complaints
• Multi-disciplinary team work
• Chairing meetings
• Handling adverse events
• Addressing poor performance
• Appraisal & job planning
• Communicating as a senior clinician &/ or with managers/ clinical directors

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

• Learn about psychological approaches that will help to improve your confidence in managing difficult conversations
• Identify personal learning objectives and develop strategies for addressing these within the peer learning group.
• Understanding how to take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing your effectiveness.
• Exchange ideas and experiences with colleagues from other specialties