Communication Challenges for Pharmacists

An immersive, interactive clinical communication workshop for Pharmacists which equips participants with the skills and confidence to have better conversations in challenging circumstances.

This workshop is for NHS Dumfries & Galloway staff only

Overview

Participants will work in a small peer group and address communication drawn from their own clinical practice, teaching and management roles. Common challenges addressed during the programme may include:

• Managing difficult conversations
• Shared decision making & informed consent
• Managing complex negotiations
• Handling anger, emotional distress and other strong emotions
• Being open about adverse events
• Addressing and preventing complaints
• Communicating with senior medical staff
• How to enhance effective teamwork

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

• Review their current practice in relation to communication in clinical practice and with colleagues and other staff.
• Identify personal learning objectives and develop strategies for addressing these within a Pharmacists peer learning group.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues.