Communication Challenges for Pharmacists

09 Apr 2024 09:30 - 16:30 Seminar Room 5, Education Centre, DGRI Free

An immersive, interactive clinical communication workshop for Pharmacists which equips participants with the skills and confidence to have better conversations in challenging circumstances.

This workshop is for NHS Dumfries & Galloway staff only


Participants will work in a small peer group and address communication drawn from their own clinical practice, teaching and management roles. Common challenges addressed during the programme may include:

  • Managing difficult conversations
  • Shared decision making & informed consent
  • Managing complex negotiations
  • Handling anger, emotional distress and other strong emotions
  • Being open about adverse events
  • Addressing and preventing complaints
  • Communicating with senior medical staff
  • How to enhance effective teamwork

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

  • Review their current practice in relation to communication in clinical practice and with colleagues and other staff.
  • Identify personal learning objectives and develop strategies for addressing these within a Pharmacists peer learning group.
  • Consider and take account of patient/carer/colleague perspectives.
  • Identify and practise ways of increasing communication effectiveness.
  • Exchange ideas and experiences with colleagues.

Seminar Room 5, Education Centre, DGRI

Communication Challenges for Pharmacists

Date: 09 Apr 2024
Time: 09:30 - 16:30

Tutor team

Dr Ross Warwick

EC4H Lead Tutor

Ross is a Consultant Clinical Psychologist, Lead for Clinical Health Psychology and part of the Staff Psychological Support Service established during the pandemic. The service aims to improve the welfare of staff members, the function of teams, and the overall culture of the Health and Social Care Partnership. EC4H corresponds neatly with this service, giving colleagues an opportunity to refine their communication skills in a safe and supportive environment. Ross completed the EC4H Clinical Communication Tutor Training in 2016.

Dr Sarah Pickstock

EC4H Tutor

Dr Sarah Pickstock is a Consultant in Palliative Medicine in NHS Dumfries and Galloway. Sarah completed her EC4H tutor training in 2016.