Communication Challenges in Healthcare

23 Nov 2022 09:30 - 16:30 Seminar Room 4, Education Centre, Dumfries & Galloway Royal Infirmary Free

Communication Challenges in Healthcare

Workshop Programme

Workshop Resources

Post Evaluation for Communication Challenges in Healthcare

THIS WORKSHOP IS NOW FULLY BOOKED. If you wish to be placed on the waiting list, please select 'yes' to the 'Are you applying for our waiting list?' question on the application form

A one day intensive clinical communication workshop which is aimed at equipping staff with the confidence and skills to have better conversations in challenging circumstances.  Staff from any profession & discipline may apply

This workshop is for NHS Dumfries & Galloway staff only


Participants will work in a small peer group and address communication drawn from their own clinical practice, teaching and management roles. Common challenges addressed during the programme are:

• Discussing complex or distressing information
• Shared decision making & informed consent
• Taking over care from colleagues – effective handovers
• Managing complex negotiations
• Handling anger, emotional distress, collusion or denial
• Addressing and preventing complaints: talking to patients and families involved in adverse events
• Discussing future care planning, CPR and other treatment options
• Addressing poor performance by trainees, colleagues or other members of the clinical team
• How to enhance effective teamwork

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

• Review their current practice in relation to communication in clinical practice and with colleagues and other staff.
• Identify personal learning objectives and develop strategies for addressing these within a peer learning group.
• Critique and apply relevant literature/ theory on effective communication.
• Consider and take account of patient/carer/colleague perspectives.
• Identify and practise ways of increasing communication effectiveness.
• Exchange ideas and experiences with colleagues from other specialties.

Seminar Room 4, Education Centre, Dumfries & Galloway Royal Infirmary

Communication Challenges in Healthcare

Date: 23 Nov 2022
Time: 09:30 - 16:30

Tutor team

Dr Ross Warwick

EC4H Lead Tutor

Ross is a Consultant Clinical Psychologist, Lead for Clinical Health Psychology and part of the Staff Psychological Support Service established during the pandemic. The service aims to improve the welfare of staff members, the function of teams, and the overall culture of the Health and Social Care Partnership. EC4H corresponds neatly with this service, giving colleagues an opportunity to refine their communication skills in a safe and supportive environment. Ross completed the EC4H Clinical Communication Tutor Training in 2016.