Communication Challenges in NHS Practice

25 Apr 2024 09:30 - 16:30 Seminar Rooms, Chancellors' Buildings, Royal Infirmary of Edinburgh £200

THIS WORKSHOP IS NOW FULLY BOOKED. If you wish to be placed on the waiting list, please select 'yes' to the 'Are you applying for our waiting list?' question on the application form

Specialty Trainees & Senior Nurses

An Intensive one day workshop for specialty trainees, specialty doctors, clinical nurse specialists and advanced nurse practitioners. Other senior nurses and senior AHPs (Band 6+) are welcome to apply for this workshop.

This course is designed to cover the learning outcomes of an advanced communication workshop for specialty trainees.  This workshop is open to all our partner boards and organisations

Workshop Overview

This successful workshop has now been running for over 20 years. Groups of more senior doctors in training and experienced nurses work together in a small coaching group with two senior tutors. The course content is highly interactive with interview demonstrations and participant role-play. Each group will set its agenda at the start of the workshop and consider strategies for handling communication challenges from each participant’s own clinical practice. Participants receive individual coaching and support.

Participants from any specialty are very welcome to apply, as are GP registrars.  Open to all EC4H partner health boards and organisations.

Topics may include:
  • Discussing complex or distressing information
  • Handling anger, emotional distress, collusion and denial
  • Shared decision-making and informed consent
  • Discussing goals of care, levels of intervention and CPR status
  • Handling poor performance
  • Breaking bad news
  • Communication in teams and effective handover
  • Addressing and preventing complaints

Learning Outcomes

This clinical communication workshop offers participants the opportunity to:

  • Review their current practice in relation to communication in clinical practice and with
    colleagues and other staff.
  • Identify personal learning objectives and develop strategies for addressing these within
    a peer learning group.
  • Consider and take account of patient/carer/colleague perspectives.
  • Identify and practise ways of increasing communication effectiveness.
  • Exchange ideas and experiences with colleagues from other specialties.



Seminar Rooms, Chancellors' Buildings, Royal Infirmary of Edinburgh

Communication Challenges in NHS Practice

Date: 25 Apr 2024
Time: 09:30 - 16:30

Tutor team

John Raez


John Raez has worked with NHS Lothian since 2007 with both Speech and Language and Physiotherapy community services.  In his current post with Corporate Finance, John is providing project support for regional and clinical projects.  He joined the EC4H tutor programme in 2017

Jennifer Pyper

Nurse Tutor

Jennifer Pyper completed her EC4H tutor training through the NES sponsored programme in 2010. Her clinical background is as a resuscitation officer in NHS Lothian with a special interest in paediatrics. She regularly contributes to all levels of communication courses and is keen to promote workshops raising awareness and facilitating discussions about Children and Young People’s Acute Deterioration Management (CYPADM). NMC number: 82E0229S