Having Effective Early Resolution Conversations with Colleagues (June)

An immersive workshop for Managers, Team Leaders, Senior Doctors, Nurse Managers, and other staff in a leadership role.

This workshop is open to staff from all health boards.

Overview

Early resolution of conflict can help maintain working relationships and resolve disputes before they escalate leading to grievances. Workshop participants will be empowered with the communication skills and confidence to hold those difficult early resolution conversations to achieve the best outcome possible.

Common challenges addressed at the workshop may include:

• Recognising the signs of potential conflict, assessing the situation and providing appropriate intervention
• Prevent conflict from escalating by having effective early resolution conversations
• Understand common causes of workplace conflict and how to use communication to defuse situations
• Create strategies for dealing with different types of conflict
• Handle and respond to strong emotions and difficult behaviour with confidence, care and compassion
• Plan and prepare for challenging conversations with colleagues
• Listen and view situations from other peoples’ perspectives
• Encourage employees to communicate their problems openly, honestly and respectfully
• Give and receive feedback in a non-defensive way
• Try to resolve the barriers for conducting uncomfortable or difficult conversations
• Understanding your own biases and triggers
• Managing your own reactions, staying objective and non-judgemental

Learning Outcomes

• review current practice in communicating with patients, their relatives, colleagues and trainees
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
• critique and apply relevant models on effective communication
• evaluate and respond to patient/carer/ colleague perspectives
• identify ways of increasing communication effectiveness
• exchange ideas and experiences with senior colleagues from other specialties