Supporting Staff to Have More Effective Conversations in Challenging Situations

16 Aug 2022 10:00 - 14:30 Robin House, Balloch Free

A half day intensive clinical communication workshop aimed at equipping staff with the confidence and skills to have better conversations in challenging situations.

The session will be facilitated by in house trained EC4H Tutors.  If you want to secure a place please discuss with your line manager and email

This workshop is for CHAS staff only.


Participants work in small peer groups and address communication issues drawn from their own clinical practice.

Common challenges addressed are:

  • Handling anger, emotional distress, collusion or denial
  • Discussing complex or distressing information with children and families
  • Introducing future care planning including CYPADM and ACP
  • Managing conversations around re-orientation of care
  • Addressing poor performance by trainees, colleagues or other members of the clinical team
  • How to enhance effective teamwork

Learning Outcomes

Review your current practice in relation to communication in clinical situations with colleagues
Identify your personal learning objectives and develop strategies for addressing them with your peer group
Consider and take account of child, family and colleague’s perspective
Identify and practice ways of increasing the effectiveness of your communication
Exchange ideas and experiences with colleagues

Tutor team

Private: Jayne Grant

EC4H Lead Tutor

Jayne has been a paediatric nurse for over 30 years and working for Children’s Hospices Across Scotland since 2000. She recently retired but returned to work part time in the role of Project ECHO Lead. Jayne completed EC4H tutor training in 2017 and has facilitated sessions around communicating in difficult situations and anticipatory care planning for babies, children and young people

Private: Evelyn Rodger

EC4H Senior Nurse Tutor

Evelyn Rodger is a Diana Children’s Nurse for Children’s Hospices Across Scotland (CHAS) and is based in the neonatal Unit in Simpsons in Edinburgh Royal Infirmary. Evelyn did the EC4H training in 2016 and supports and delivers training for NHS Lothian and CHAS staff.