Key Message Prompt Cards

Here are some helpful prompt cards to help you remember key messages in effective communication.  These can be downloaded and saved to your mobile device

Having Better Conversations in Challenging Situations

Breaking Bad News with SPIKES

Demonstrating Empathy with NURSE prompt card

Future Care Planning &  DNA-CPR

FCP-Prompt Cards Presentation_Final Oct 2021


Shared Decision Making

DECIDE model for shared decision making (pdf)

Responding to Complaints

Offering a Meaningful Apology

Being Open about Adverse Events

Being Open – Tips for Inpatient midwives on communicating well after an adverse event prompt card

Being Open After an Adverse Event – Common Pitfall for Midwives (Inpatient) prompt card

Being Open for Community Midiwives Common Pitfalls prompt card