Key Message Prompt Cards

Here are some helpful prompt cards to help you remember key messages in effective communication.  These can be downloaded and saved to your mobile device

Having Better Conversations in Challenging Situations

Breaking Bad News with SPIKES

Future Care Planning &  DNA-CPR

FCP-Prompt Cards Presentation_Final Oct 2021

RED-MAP-Poster-Sept-2021-2

Shared Decision Making

DECIDE model for shared decision making (pdf)

Responding to Complaints

Offering a Meaningful Apology