Having Better Conversations in Challenging Situations

Having difficult conversations is never easy. The EC4H programme offers a wide range of interactive general communication workshops for different professionals and groups aimed at equipping staff with the confidence and skills to have better conversations in challenging circumstances.


Participants will work in a small peer group to address communication challenges drawn from their own clinical practice, teaching and management roles

Common challenges addressed during the programmes are;

  • Engaging in complex shared decision-making, including how to describe risk
  • Handling strong emotions – anger, emotional distress, denial and collusion
  • Discussing future care planning, CPR and other treatment options
  • Addressing and preventing complaints; talking to patients and families involved in adverse events
  • Addressing poor performance by trainees, colleagues or other members of the clinical team
  • Managing complex negotiations
  • How to enhance effective teamwork
  • Chairing meetings where there are divergent agendas

Learning Outcomes

  • review current practice in communicating with patients, their relatives, colleagues and trainees
  • identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.
  • apply relevant theory on effective communication
  • evaluate and respond to patient/carer/ colleague perspectives
  • identify ways of increasing communication effectiveness
  • exchange ideas and experiences with senior colleagues from other specialties

The numbers

92 %

Workshop satisfaction

92% of course participants highly rated our workshops
93 %

Recommendation to colleagues

93% of course participants said they would recommend our workshops to a colleague

What people have said