Having difficult conversations is never easy. The EC4H programme offers a wide range of interactive general communication workshops for different professionals and groups aimed at equipping staff with the confidence and skills to have better conversations in challenging circumstances.
Overview
Participants will work in a small peer group to address communication challenges drawn from their own clinical practice, teaching and management roles
Common challenges addressed during the programmes are;
- Engaging in complex shared decision-making, including how to describe risk
- Handling strong emotions – anger, emotional distress, denial and collusion
- Discussing future care planning, CPR and other treatment options
- Addressing and preventing complaints; talking to patients and families involved in adverse events
- Addressing poor performance by trainees, colleagues or other members of the clinical team
- Managing complex negotiations
- How to enhance effective teamwork
- Chairing meetings where there are divergent agendas
Learning Outcomes
EC4H courses help you have difficult conversations with more confidence and skill, improving the impact you have on others, and your own emotional resilience and job satisfaction:
- Learn how to anticipate the normal psychological reactions you will encounter in the people you communicate with
- Develop self-awareness and your ability to self-manage when having difficult conversations
- Target the personal learning objectives you have identified, based on the communication challenges you face in your role
- Develop strategies for addressing communication challenges as a supportive peer-learning group, with skilled facilitators guiding you through experimenting and problem-solving together
