Have better conversations

Scotland’s leading NHS communication programme

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Led by clinicians, for clinicians

 

Led by a multi professional clinical team who not only understand the service but also work within the NHS.

Our programmes make a difference. We go beyond the theory and support staff to work out what to say and how to say it. That gives staff the confidence and skills to manage those difficult conversations

Participant feedback

“In the future I will take more time to plan what I want to achieve when having feedback sessions and I am keen to ask my own staff and colleagues for feedback on me. I would like to foster a culture where feedback is productive and positive.”

Operations Manager
Giving Transformative Feedback

“The simulation role plays were excellent in allowing us collectively to contribute and decide what approached to take. I especially enjoyed watching how the different approached played out and the ability to re-wind. Sharing experiences of colleagues, friends and family was also insightful and allowed us to explore how we experience it.”

Pharmacy Technician
Neurodiversity Awareness and Communication Skills

“The roleplay scenarios were an excellent opportunity to put the theory into practice, and benefit from the joint experiences and perspectives of the entire group.”

Lead in Medical Physics
Early Conflict Resolution

“It was the highly interactive nature of the session. Engaging with colleagues allowed for a deeper understanding of the complexities involved in effective communication.”

Clinical Nurse Specialist
Communication Challenges in NHS Practise

“Sharing and reflecting on difficult conversations helped me gain new strategies that I can take forward into my own practice.”

Foundation Doctor
Communication Challenges in NHS Practise

“I feel better able to talk about Future Care Planning, informed by an understanding of ‘what matters’ to people and their families. I am more confident about discussing treatment and care options and outcomes within a person-centred model of shared decision-making and Realistic Medicine.”

Specialty Doctor
Future Care Planning and Communication Skills

“Reassurance from other consultant peers in leadership positions that situations faced by me are not unique and that they also find having these conversations is difficult.”

Consultant
Communication Skills for Consultants and Senior Managers

“Psychology of threat – drive – soothe, trying to ensure approaching from soothe rather than drive perspective, recognising that issues at hand may evoke threat respond in self, which can reduce your ability to deal with the situation effectively.”

Senior Charge Nurse
Early Conflict Resolution

“Thoroughly enjoyed the workshop. Refreshing not to have PowerPoint and to instead prioritise practice all day. Thanks for a really super day!”

Consultant

“It was an excellent, well supported workshop that was incredibly useful. A very worthwhile experience.”

Clinical Director

“Having spent my career avoiding role playing, I saw this as a daunting challenge, but it turned out to be a revelation. I was so engrossed in the content that it was the quickest most enjoyable CPD ever.”

Consultant

“I have attended various courses on conflict resolution and managing challenging conversations, however I came away from them feeling unprepared for different scenarios that arise in the workplace. I feel empowered after attending this workshop and feel that I will be able to adopt the skills from the sessions in my daily interactions and also be better prepared to support my team in managing challenging conversations”

Pharmacy Technical Services Manager

Recommendation to colleagues

93% of course participants said they would recommend our workshops to a colleague

Workshop satisfaction

92% of course participants highly rated our workshops

Our Topics

Managing Appraisals and Giving Feedback

This is one of our new programmes. It is set up to help those who are involved in appraisals.  The workshop is highly interactive, reviewing different approaches to providing feedback, as well as discussing psychological models for context.

Early Resolution of Conflict

This is one of our new programmes. It is led by lead tutors who are qualified psychologists.  The programme is set up to be interactional and psycho educational, helping participants to understand normal psychological processes that lead to conflict and isolation, as well as approaches that resolve conflict. 

Managing Strong Emotions

Conversations can feel out of control when strong emotions arise, learn to stay focused with compassion.  These programmes help participants to gain insight and understanding about emotional expression, why they may experience strong emotions, as well as others.

Having Better Conversations in Challenging Situations

Immersive and interactive training which equips healthcare staff with the skills and confidence to have better conversations when handling challenging situations.

Being Open with Patients and Families about Adverse Events

A sensitive and reliable system of training to support families and staff when an adverse event occurs and through the subsequent review process.

How to have Realistic Conversations

Interactive training which supports healthcare staff to have realistic conversations about care. Helping patients to feel empowered to discuss their treatment options fully and be at the centre of decisions about their care.

Future Care Planning

An interactive workshop which supports Clinicians to talk about Anticipatory Care Planning informed by an understanding of “what matters” to individuals and their families.
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Looking for information for a specific board or region?

Find courses in your NHS board or though our partners here.

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View board

Looking for information for a specific board or region?

Find courses in your NHS board or though our partners here.

Apply via board